Tiya Greene
Bon Aqua,TN
Summary
Motivated professional with a strong work ethic and proven adaptability in dynamic environments. Experienced in retail operations and direct support services, providing exceptional customer assistance and team support. Skilled in delivering safe, respectful care for individuals with developmental disabilities. Committed to maintaining high standards of professionalism and service quality.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Western New York DDSO
Perrysburg, NY
09.2017 - 06.2018
- Facilitated social and recreational activities to boost client engagement and interaction.
- Supported individuals with developmental disabilities in daily living skills to promote independence.
- Implemented behavior support plans in collaboration with interdisciplinary care teams.
- Assisted clients with personal hygiene, grooming, and mobility for improved well-being.
- Communicated effectively with families regarding client needs and concerns.
- Maintained a safe and clean environment to ensure client safety and comfort.
- Documented behavioral changes and progress accurately for ongoing assessments.
- Organized medication schedules to ensure accurate administration according to care plans.
Assistant Store Manager
Dollar General Market
Cattaraugus, New York
01.2014 - 08.2016
- Managed daily store operations, enhancing customer service and inventory management efficiency.
- Oversaw cash handling procedures, reconciling discrepancies for accuracy.
- Resolved customer complaints through active listening and effective solutions.
- Supervised team members, providing training to boost customer satisfaction levels.
- Motivated staff during peak hours to achieve consistent sales targets.
- Coordinated employee scheduling to maintain optimal staffing levels.
- Conducted interviews and vetted applicants to strengthen team composition.
- Led teams in executing merchandising initiatives, improving operational efficiency.
Education
GED -
Binghamton High School
Binghamton, NY01-1999
Skills
- Attention to detail
- Microsoft Word proficiency
- Customer relationship management
- Time management
- Team collaboration
- Organizational skills
- Strategic planning
- Customer service excellence
- Leadership abilities
- Positive demeanor
- Multitasking skills
- Adaptability and flexibility
- Telephone etiquette
- Computer literacy
- Effective communication
- Microsoft Office expertise
Affiliations
Hobbies & Creative Interests- Reading, cooking,music,art,photography.
Family & Caregiving Responsibilities - Supporting family members, helping children with school work, or maintaining a healthy home environment.
Time Management & Life Organization- Keeping a structured schedule, balancing work, personal projects and responsibilities.
Timeline
Direct Support Professional
Western New York DDSO
09.2017 - 06.2018
Assistant Store Manager
Dollar General Market
01.2014 - 08.2016
GED -
Binghamton High School