Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiyah Campbell

Abbeville,LA

Summary

Dedicated Inbound Customer Service Representative with proven skills in resolving inquiries and enhancing satisfaction. Expertise in technical troubleshooting and data management, driving operational efficiency in high-volume call environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inbound Customer Service Representative

Conduent
12.2022 - 12.2025
  • Assisted customers with inquiries, ensuring prompt resolutions and high satisfaction levels.
  • Managed inbound calls efficiently, addressing concerns and providing accurate information.
  • Documented customer interactions in CRM system for future reference and process improvement.
  • Coordinated efforts with team members to refine service delivery and eliminate operational bottlenecks.
  • Implemented best practices for handling escalated issues, improving resolution times significantly.

Customer Experience Specialist

Walgreens
01.2022 - 08.2023
  • Enhanced customer satisfaction through effective problem resolution and tailored support.
  • Collaborated with team members to streamline operational processes for improved service delivery.
  • Conducted product knowledge training sessions to empower staff and enhance customer interactions.
  • Analyzed customer feedback data to identify trends and implement actionable improvements.

Data Entry Clerk

Toys"R"Us
08.2016 - 01.2018
  • Entered and maintained accurate product information in database.
  • Processed high volumes of data with attention to detail and efficiency.
  • Ensured timely updates of inventory records to reflect current stock levels.
  • Collaborated with team members to streamline data entry processes.
  • Trained new staff on data entry software and best practices for accuracy.

Education

High School Diploma -

Abbeville High School
Abbeville, LA
05-2016

Skills

  • Inbound sales
  • High-volume call centers
  • Computer skills
  • Call center experience
  • Google Docs and sheets
  • Time Management
  • Data Management
  • Data analysis
  • Accurate record management
  • Technical troubleshooting

Certification

Call Center Training Certificate (2018)

Typing and Data Entry Certification(2018)

Timeline

Inbound Customer Service Representative

Conduent
12.2022 - 12.2025

Customer Experience Specialist

Walgreens
01.2022 - 08.2023

Data Entry Clerk

Toys"R"Us
08.2016 - 01.2018

High School Diploma -

Abbeville High School