Tiyana Hutchinson
SACRAMENTO,CA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Skip Tracer
Nelson and Kennard
McClellan Park, CA
04.2024 - Current
- Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
- Identified best-known address to locate client's collateral or customer.
- Contributed to team performance improvement by consistently achieving high success rates in locating targets.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Flex Delivery Driver
Amazon
Sacramento, CA
01.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Content Moderator
Telus International
Folsom, CA
10.2021 - 12.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Responded to user complaints and flags.
- Reviewed live-streamed or recorded videos to ensure they did not contain sensitive content, hate speech, sexual content.
Customer Service Representative
Covered California
Sacramento, CA
10.2018 - 09.2021
- Addressed customers courteously using suitable methods and problem solving skills.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Updated and maintained database with accurate customer information.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Business Administration
American River College
Sacramento, CASkills
- Time Management
- Attention to Detail
- Data Entry
- Critical Thinking
- Documentation skills
- Adaptability and Flexibility
- Active Listening
- Effective Communication
- Multitasking Abilities
- Decision-Making
- Investigative research
- Problem-Solving
- Microsoft Office
- Customer Support
Timeline
Skip Tracer
Nelson and Kennard
04.2024 - Current
Flex Delivery Driver
Amazon
01.2023 - 04.2024
Content Moderator
Telus International
10.2021 - 12.2022
Customer Service Representative
Covered California
10.2018 - 09.2021
Business Administration
American River College