Tiyanda Reed
Hollywood,FL
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Med Diagnostic of South Florida through expert organization and time management skills. Skilled in data entry and verbal communication, significantly streamlined administrative processes. Achieved notable improvements in client service and operational productivity.
Overview
16
16
years of professional experience
Work History
Receptionist
Med Diagnostic of South Florida
Pompano Beach, FL
02.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Receptionist
Orthopedic Associates of South Florida
Plantation, FL
04.2015 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Answered central telephone system and directed calls accordingly.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Data Entry Clerk
Universal Marketing Services
Dania Beach, FL
08.2008 - 08.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Education -
Sheridan Technical College
Hollywood, FLDiploma -
South Broward High School
Hollywood, FL05.2000
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Data inputting
- Office Administration
- File Management
- Multi-line telephone operation
- Clerical Support
Timeline
Receptionist
Med Diagnostic of South Florida
02.2022 - 06.2024
Receptionist
Orthopedic Associates of South Florida
04.2015 - 04.2020
Data Entry Clerk
Universal Marketing Services
08.2008 - 08.2014
Education -
Sheridan Technical College
Diploma -
South Broward High School