Ti'yanna Dorsey
Redford,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Online Support Representative
Apple
09.2023 - 11.2023
- Responded to customer inquiries and provided technical assistance over the phone and online.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Environmental Services Housekeeper
Ascension Providence Hospital
01.2023 - 11.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Loan Advisor
Senture LLC
11.2021 - 09.2023
- Handled inbound and outbound calls from credit card holders
- Developed and maintained relationships with customers, lenders and other third parties.
- Counseled students and parents about financial aid options and program details
Housekeeper
Holiday Inn Express Hotel
02.2020 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Backroom Associate
Marshalls
02.2019 - 02.2021
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted customers with transporting large merchandise to check out
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Greeting Card Producer
Spectrum Rehabilitation
07.2016 - 02.2019
- Coordinated with staff to create hand made card products by customers request
- Organized resources to achieve prompt delivery of projects.
- Kept tools, equipment and work areas properly maintained.
- Planned projects by identifying necessary equipment, tools, and required assistance.
Education
High School Diploma -
Southfield Highschool
Southfield, MI06.2016
Skills
- Building Maintenance
- Cleaning and Sanitation
- Computer Proficient
- Active Listening
- Interpersonal Skills
- Account Managment
- Document Processing
- Data Entry
Timeline
Online Support Representative
Apple
09.2023 - 11.2023
Environmental Services Housekeeper
Ascension Providence Hospital
01.2023 - 11.2023
Loan Advisor
Senture LLC
11.2021 - 09.2023
Housekeeper
Holiday Inn Express Hotel
02.2020 - 06.2021
Backroom Associate
Marshalls
02.2019 - 02.2021
Greeting Card Producer
Spectrum Rehabilitation
07.2016 - 02.2019
High School Diploma -
Southfield Highschool
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