Tiyauna Rodriguez-Jones
Rancho Bernardo,CA
Summary
Known for strong decision making and problem-solving skills, Adept at implementing administrative systems, procedures, policies, and monitoring administrative projects. complemented by ability to lead and improve operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager of Administration
Casa De Las Campanas
San Diego, CA
08.2020 - Current
- Responded promptly to inquiries from clients regarding services offered by the company.
- Developed and maintained a filing system for all documents related to department activities.
- Provided administrative support to senior management personnel.
- Collaborated with other departments to ensure smooth coordination between tasks assigned.
- Monitored office inventory to maintain supply levels.
- Organized and maintained documents, files and records.
Scheduling/Customer Service Representative
TriWest Healthcare Alliance
11.2016 - 05.2017
- Knowledge of medical operations with excellent communication skills
- Familiar with medical terminology and healthcare operating procedures
- Effective problem-solving and critical-thinking skills in areas of patient care services
- Ability to build good rapport with patients and physicians
- Possess good organizational skills and have the ability to handle multiple tasks
- Sound communication, management and organizational skills
- Scheduled appointments for Veterans
Patient Access Representative
Palomar Pomerado Hospital
02.2010 - 06.2011
- Handled the tasks of receiving visitors, and checking in and checking out of patients
- Answered queries on billing, medical services and entering patient charges
- Obtained referrals and pre-certifications of patients in different ward
- Responsible for scheduling appointments and coding fee slips of patients
- Called patients regarding due payments and collected payments and missing patient records
Customer Service/Authorization Representative
InVision HR
03.2008 - 01.2010
- Answered incoming calls on eligibility, benefits, claims, and authorization of services from providers and members
- Administration of intake documentation in the appropriate systems
- Provide outstanding service to our internal and external customers and strived to resolve member and provider needs on the first call
Team Lead CNA
Poway Healthcare Center
Poway, CA
- Monitors beds for admissions, alerts appropriate personnel regarding patient discharges
- Alerts Charge Nurse to any change of patient condition in a timely manner
- Recognizes and responds to priorities in patient care processes, adapting appropriately to changes in workload and patient assignments
- Documents the patient record elements of care that Lead CNA provides
- Assists in orienting/training new CNAs through one-on-one mentoring and demonstrating all CNA job duties and responsibilities.
Education
Diploma - Medical
United Education Institute
Skills
- CUSTOMER SERVICE, DATA ENTRY, SCHEDULING, Crew Member, Call Center
- Document management
- Office administration
- Documentation and control
- Organization and multitasking
- Event planning
- Data management
- Records management
- Document control
- Verbal and written communication
- Administrative support
Additional Information
- APPLICABLE SKILLS
- Excellent customer service and communication skills
- Ability to verify and collect appropriate information
- Able to work at a fast pace
- Experience with scheduling
Timeline
Assistant Manager of Administration
Casa De Las Campanas
08.2020 - Current
Scheduling/Customer Service Representative
TriWest Healthcare Alliance
11.2016 - 05.2017
Patient Access Representative
Palomar Pomerado Hospital
02.2010 - 06.2011
Customer Service/Authorization Representative
InVision HR
03.2008 - 01.2010
Team Lead CNA
Poway Healthcare Center
Diploma - Medical
United Education Institute