Tiyona Hill
Newark,NJ
Summary
I am a skilled communicator with excellent interpersonal and leadership skills. I thrive in fast-paced, dynamic environments and am committed to delivering results that exceed expectations. Furthermore, I am constantly seeking opportunities to learn and grow as a leader. Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
5
5
years of professional experience
Work History
Supervisor
The prudential center
Newark, NJ
10.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted with set up of food, beverage, and other items for events taking place in the suite area. Ensured that all safety and sanitation regulations were followed when setting up food or beverages.
- Inspected suite areas before each event to ensure cleanliness, organization, and adequate supplies.
- Communicated needs between back-of-house staff and front-of-house staff.
- Cleaned tables after events including wiping down surfaces, removing trash, cleaning glassware, plates, utensils, while adhering to health codes.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
Ambassador Associate
Auto Zone
Jersey city, USA
05.2020 - 10.2021
- Task Management - assign tasks such as stowing, pulling, and avery
- Troubleshooting avery devices, RFT scanners, Amazon printers, Devices Productivity Software; Resolved troubleshooting device applications throughout full shift
- Demonstrated ability to maintain cleanliness and organization in a fast-paced environment
- Daily Cleaning task to maintain bathrooms for customers
Janitor
Jacobi Hospital
04.2020 - 02.2021
- Demonstrated ability to maintain cleanliness and organization in a fast-paced environment Proficient in the use of cleaning equipment, including mops, brooms, and vacuums Knowledgeable in the proper use of cleaning chemicals and solutions Ability to work independently and as part of a team to ensure a clean and safe hospital environment
- Strong time management skills to efficiently clean and maintain the rooms within designated time frames
- Understand and Maintain knowledge of PPE to ensure patient safety
Store Manager
Gopuff
Brooklyn, NY
- General working knowledge of basic web-based software applications in Google G-Suite.
- Manage inventory and re-shelving of canceled and active orders.
- Receive product from vendors, ensure physical count matches purchase order/invoice, and resolve discrepancies.
- Knowledge in troubleshooting using ServiceNow.
- Use carts, pallet jacks, dollies and other equipment to move product Handle products that contain tobacco, nicotine, and/or alcohol
- Manage waste and spoilage through strict compliance with FIFO practice.
- Clean and organize the sales floor and overall facility.
- Demonstrating ability to maintain cleanliness and organization in a fast-paced environment.
- Training employees, creating and implementing business strategies, and delegating tasks to team members.
- Manage incoming purchase orders.
- Interact with vendors for pickup and drop-offs.
- Conduct and instruct daily inventory counts.
- Documenting operational tasks and reporting to upper-level management, performing employee reviews and assessments.
- Complete payroll and time-off requests.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Arturo A. Schomburg Satellite Academy Bronx
The Bronx, NY06-2019
Skills
- Operations Oversight
- Inventory Management
- Task Management
- ServiceNow
- Slack software
- Store operations oversight
- Multitasking and Organization
- Training and mentoring
- Problem-Solving
- Team leadership and coaching
- Employee supervision and motivation
- Hourly shift management
- Talent Recruitment
- Employee Training
- Employee Terminations
Timeline
Supervisor
The prudential center
10.2023 - Current
Ambassador Associate
Auto Zone
05.2020 - 10.2021
Janitor
Jacobi Hospital
04.2020 - 02.2021
Store Manager
Gopuff
High School Diploma -
Arturo A. Schomburg Satellite Academy Bronx
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