Tizzie Zylstra
Chehalis,WA
Summary
Hi, my name is Tizzie Zylstra, I am 21 years old. I am a goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements, skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. I’m also a detail-oriented professional with experience providing cleaning services. Skilled in using a variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides exceptional customer service.
Overview
4
4
years of professional experience
Work History
Sales Representative
Desert Sun Tanning Salons
2022.06 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Achieved top performer 2 status consistently through dedication to meeting goals and exceeding expectations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings.
- Used customer insights to develop innovative sales strategies to increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Bed Cleaner
Deaert Sun
2022.06 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Deep detailed either 1 or 2 beds a day.
- Keep up with all chores for that day.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Responded to customer requests for products, services, and company information.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Service Representative
Nike Outlet
2020.09 - 2021.06
- Help customers find items they want.
- Reorganize clothes and shoes.
- Answer phone calls.
- Work the cash register.
- Stocking merchandise.
- Tag items for sale.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Associate of Applied Science - Dental Assisting
Bates Technical College
Tacoma, WA05.2024
Master of Arts - Social Work
Centralia College
Centralia, WA06.2023
Skills
- Safety Standards
- Productivity and Time Management
- Customer Needs Assessments
- Guest Satisfaction
- Room and Public Space Cleaning
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Cash Register Operations
- Client Account Management
- POS System Operation
- Client Service
- Listening Skills
- Professional Demeanor
Registered Dental Assistant
I am currently a registered dental assistant in the state of Washington.
Timeline
Sales Representative
Desert Sun Tanning Salons
2022.06 - Current
Bed Cleaner
Deaert Sun
2022.06 - Current
Customer Service Representative
Nike Outlet
2020.09 - 2021.06
Associate of Applied Science - Dental Assisting
Bates Technical College
Master of Arts - Social Work
Centralia College
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