TJ SAMUELS
Clarksville,IN
Summary
Results-driven retail and operations leader with a proven track record of driving sales growth, developing high-performing teams, improving customer experience, and leading complex business operations. Experienced in sales leadership, labor relations, business development, client engagement, inventory control, and operational excellence. Recognized for building strong teams, strengthening customer loyalty, and delivering measurable business results.
Overview
12
12
years of professional experience
Work History
Sales Manager
WEST ELM
Louisville, KY
10.2025 - Current
- Lead the sales team in delivering exceptional customer experiences while driving sales performance and achievement of store goals.
- Manage sales floor staffing, operational execution, and coaching initiatives to maximize customer engagement and conversion.
- Develop business relationships with trade and commercial clients through proactive outreach and consultative selling.
- Provide design and product solutions tailored to project budgets, timelines, and logistical requirements.
- Resolve customer service concerns involving deliveries, pickups, and order fulfillment while maintaining high client satisfaction.
- Build long-term customer relationships that generate repeat business and increase client loyalty.
Store Manager
STARBUCKS COFFEE COMPANY
Louisville, KY
09.2023 - 09.2025
- Led all aspects of store operations, including staffing, customer experience, inventory management, and financial performance.
- Drove sales and profitability through labor management, operational excellence, and performance coaching.
- Recruited, trained, and developed high-performing teams while fostering a positive workplace culture.
- Ensured exceptional customer experiences through consistent service standards and community engagement.
- Managed inventory levels, minimized waste, and maintained compliance with company policies and procedures.
- Collaborated closely with Starbucks Legal and Human Resources teams to navigate complex labor relations matters, ensuring compliance with company policies and employment regulations while maintaining a positive partner experience and uninterrupted store operations.
Exhibitions Programs Manager
INDIANAPOLIS ART CENTER
Indianapolis, IN
01.2014 - 12.2018
- Managed logistics and relationships for more than 200 artists participating in major regional art events.
- Directed gallery operations, exhibition installations, community engagement programs, and special events.
- Oversaw budgets, purchasing, scheduling, and operational improvements across multiple exhibition spaces.
- Developed systems that improved artwork tracking, artist management, and exhibition administration.
- Led large-scale public events, gallery openings, and fundraising initiatives that strengthened community engagement.
Education
Fine Art - Sculpture
Alfred University
01.2010
Skills
- Sales Leadership
- Team Development
- Store Operations
- Customer Experience
- Business Development
- Trade & Commercial Sales
- Labor Relations
- Performance Management
- Inventory Control
- Financial Performance
- Strategic Planning
- Coaching & Mentoring
- Client Relationship Management
- Microsoft Office
Timeline
Sales Manager
WEST ELM
10.2025 - Current
Store Manager
STARBUCKS COFFEE COMPANY
09.2023 - 09.2025
Exhibitions Programs Manager
INDIANAPOLIS ART CENTER
01.2014 - 12.2018
Fine Art - Sculpture
Alfred University