Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Quote
Work Preference
Software
Interests
Websites
Timeline
OfficeManager
T.J. SARTWELL, PMP

T.J. SARTWELL, PMP

American Fork,UT

Summary

Innovation Explorer | Battlefield Manager | People Cultivator


Hungry project management leader with expertise in evolving business operations, change management, securing software implementations, and driving big-picture strategy. Proven ability to analyze, lead and adapt in strenuous environments. Adept in the art of cradle-to-grave management and complex problem solving. Continually focused on elevating client experiences, increasing efficiency and building positive relationships with all project stakeholders.

Overview

15
15
years of professional experience

Work History

Director of Delivery and Client Success

NASCENT Technology LLC.
2022 - Current
  • Moved seamlessly from strategic, innovative and big picture perspective to finest details and delivered operational success.
  • Managed relationships with executive sponsors and key client team members at required levels in organization.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Led company through organizational transformation, increasing efficiency score 11+ points per quarter.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Negotiated, prepared, and signed contracts with clients valued at $11 million per quarter.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Continuously optimized resource allocation strategies based on evolving priorities or constraints ensuring effective use of available talent pool.
  • Fostered a collaborative work environment by facilitating open communication among cross-functional teams and stakeholders.

Lead Project Manager

Precisely
2022 - 2022
  • Managed client quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
  • Implemented actions to mitigate risk by developing contingency and avoidance strategies, improving escalation response time by 23%.
  • Oversaw business operations and produced updated status reports outlining each project to meet milestones.
  • Orchestrated portfolio of 11 projects, overseeing improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.

Senior Project Manager

Henry Schein One
2020 - 2022
  • Onboarded client value of over 12.1 million dollars.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Led technical staff on system audit to execute implementations on time and within functional parameters.
  • Managed 11 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

Implementation Consultant

COLLECTIVE HEALTH
2020 - 2021
  • Oversees communications across clients, customer success, sales operations and numerous internal and external stakeholders
  • Managed three successful client finalist meetings on behalf of Client Launch, leading to contract closings of over $13 million
  • Developed company-wide onboarding presentation utilized in all client launch onboarding operations
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

Lead Operations Project Manager

Veterans Health Administration
2017 - 2020
  • Selected as HRO Innovator of 2019 and “Spirit of Wahlen” employee of 2018.
  • Engineered company-wide workload credit program, recouping $7.1 million dollars in federal funds.
  • Self-launched data-driven process improvement program, decreasing employee hiring wait time from 11 days to 3 days. Selected as VA SHARK Tank selectee in recognition of projects.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Designed technical upgrade paths, incorporating requested functionality and performance enhancements.

Pharmacy Project Lead

Wal-Mart Pharmacy
2014 - 2017
  • Supervised team of 14 technicians and trained fellow pharmacy leaders over three-state region.
  • Devised resource management program used by 13 regional stores, saving each site $32,000 annually.
  • Led technician team in securing 99.6% customer satisfaction rating.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Worked in conjunction with national database implementation team, making key strategy recommendations to senior leadership.

Assistant Manager of Operations

Patriot Movers
2013 - 2014
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by 17% via macro and micro strategy and analysis.
  • Ensured 5-star business rating by maintaining stellar contract communications, sourcing areas of improvement and troubleshooting customer concerns.

Pararescueman

United States Air Force
2009 - 2013
  • Selected as Air Force Base: Airman of 2011 and Below Zone Early Promotion winner for 58th Rescue Squadron.
  • Awarded Air Force Combat Action Medal, Purple Heart and Air Force Achievement Medal.
  • Oversaw Histology Services at MOFMC Hospital following deployment injuries, leading laboratory to flawless Joint Commission Review.

Education

Bachelor of Science - Health Entrepreneurship & Innovation

Arizona State University
Tempe, AZ
12.2023

Skills

  • UX Research
  • Waterfall Methodologies
  • Change Management Guru
  • Business Intelligence
  • Client Champion
  • De-Escalation Specialist
  • Agile Project Management
  • Business Process Modeling
  • Business Process Re-Engineering
  • Project Planning and Development
  • Budget Forecasting and Administration
  • Strategic Planning
  • Business Process Re-Engineering
  • Lean Manufacturing and Design
  • Staff Management
  • Software Development Lifecycle

Certification

  • PMP - Project Management Professional
  • Google Project Management Certificate
  • Microsoft Project Certification
  • Smartsheet - Project Management Certified

Affiliations

  • Member, Project Management Institute (PMI) - Since 2020
  • Veterans of Foreign War (VFW) - Since 2014
  • Disabled American Veterans (DAV) - Since 2012
  • Student Veterans of American (SVA) - Since 2013
  • Member, PMI Salt Lake City Area Chapter - Since 2021

Quote

Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!"
Hunter S. Thompson

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Paid time offCompany CultureCareer advancementWork-life balance

Software

Microsoft Project

SAP

Oracle ERP

Salesforce

Smartsheet

Toggl

ARM

Planview

Float

ServiceNow

SAFe

Power BI

Tableu

Workday Adaptive Planning

ClickUp

Azure DevOps

Jira

Confluence

Microsoft Teams

Slack

Trello

Wrike

Asana

Mondaycom

G Suite

Basecamp

Airtable

Leankit

TeamGantt

OpenProject

Workfront

Float

Interests

Audio Books

D&D

NFL

Fantasy Football

MLB

NBA

Obstacle Course Races

Magic the Gathering

HIIT Workouts

Self-Improvement Books

Kindle Books

Hikes with the Family

Adult Softball

Traveling

Sci-Fi Books

Church Volunteer

Camping

Timeline

Director of Delivery and Client Success

NASCENT Technology LLC.
2022 - Current

Lead Project Manager

Precisely
2022 - 2022

Senior Project Manager

Henry Schein One
2020 - 2022

Implementation Consultant

COLLECTIVE HEALTH
2020 - 2021

Lead Operations Project Manager

Veterans Health Administration
2017 - 2020

Pharmacy Project Lead

Wal-Mart Pharmacy
2014 - 2017

Assistant Manager of Operations

Patriot Movers
2013 - 2014

Pararescueman

United States Air Force
2009 - 2013

Bachelor of Science - Health Entrepreneurship & Innovation

Arizona State University

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T.J. SARTWELL, PMP