Tifany Ruiz
New Britain
Summary
Results-driven professional with a proven track record in enhancing member satisfaction and retention. Expertise in customer service leadership and team building, with a commitment to implementing effective strategies for operational excellence.
Overview
13
13
years of professional experience
Work History
Assistant Club Manager
Bj's Wholesale Club
Springfield, MA
08.2025 - Current
- Assisted in daily operations to ensure efficient club functionality.
- Implemented customer service strategies to enhance member satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved member inquiries and concerns promptly and effectively.
- Increased membership retention through proactive engagement and consistent follow-up with club members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
Human Resources Manager
Bj's Wholesale Club
Manchester, CT
02.2023 - 08.2025
- Developed and implemented HR policies to enhance employee engagement and retention.
- Managed recruitment processes, ensuring alignment with organizational goals and culture.
- Facilitated training programs to improve staff skills and compliance with company standards.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Assistant Store Manager
Walmart
Waterbury, CT
02.2013 - 06.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Collaborated with department managers to improve operational efficiency and productivity.
- Led crisis management efforts during peak periods, ensuring seamless store operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Medical Assistant
Brandford Hall Career Institute
Windsor, CT12-2012
Skills
- HR Policies and Procedures
- Onboarding and orientation
- Team building
- Microsoft office and Excell
- Online position posting
- Employee engagement
- Benefits programs
- Financial reporting
- Customer service leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Club Manager
Bj's Wholesale Club
08.2025 - Current
Human Resources Manager
Bj's Wholesale Club
02.2023 - 08.2025
Assistant Store Manager
Walmart
02.2013 - 06.2023
Medical Assistant
Brandford Hall Career Institute