Summary
Overview
Work History
Education
Skills
Timeline
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Tkaylon Bullock

Houston,US

Summary

Passionate individual with over seven years of experience in healthcare and customer service,

Overview

7
7
years of professional experience

Work History

Licensed Pharmacy Technician

Legacy community health
01.2024 - Current
  • Manage medication dispensing, inventory control, and patient records at Legacy Community Health
  • Implement data-driven strategies to optimize pharmacy operations
  • Partner with healthcare providers to ensure accurate prescription fulfillment
  • Foster a team environment to enhance patient care and safety protocols
  • Provide compassionate customer service, addressing patient concerns and educating on medication use
  • Ensure clear communication for improved health outcomes
  • Maintain meticulous records and adhere to strict regulatory compliance
  • Conduct thorough quality checks to uphold highest standards of pharmaceutical care

Passenger Service Agent

Spirit Airlines (AGI Ground International)
01.2021 - 01.2024
  • Deliver exceptional customer service, manage check-ins, and resolve passenger concerns efficiently
  • Enhance travel experiences through proactive problem-solving
  • Streamline boarding processes, reducing wait times and improving on-time departures
  • Collaborate with team to optimize passenger flow and satisfaction
  • Ensure compliance with safety regulations and airline policies
  • Maintain accurate passenger records and handle sensitive information with utmost discretion
  • Optimize passenger flow, reducing boarding times and enhancing on-time performance
  • Implement efficient check-in processes, boosting customer satisfaction scores

Customer Service Advocate I

Community Health Choice
01.2018 - 01.2021
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Assisted clients in selecting appropriate health insurance plans for their specific needs and budget.

Education

Medical Assistant -

Texas Health School
Houston
05.2021

Skills

  • Customer Service
  • Conflict Resolution
  • Strategic Planning
  • Data Entry
  • Problem Solving
  • Analytical Thinking
  • Customer Engagement
  • Emotional Intelligence

Timeline

Licensed Pharmacy Technician

Legacy community health
01.2024 - Current

Passenger Service Agent

Spirit Airlines (AGI Ground International)
01.2021 - 01.2024

Customer Service Advocate I

Community Health Choice
01.2018 - 01.2021

Medical Assistant -

Texas Health School

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Tkaylon Bullock