TKEYAH REGGIN
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Empirx Health
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Member Service Representative
GoHealth
08.2021 - 05.2024
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Loyalty Representative
AT&T
12.2020 - 08.2021
- Built relationships, developed trust, and identified solutions to help customers meet financial obligations
- Offered alternative solutions to retain customers' business and company revenue
- Worked through questions, complaints, and billing inquiries to keep customers focused on company benefits
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers.
Recreation Leader
Boys and Girls Club
01.2015 - 12.2020
- Protected participants by maintaining discipline and teaching every person about proper safety techniques
- Employed established de-escalation techniques to react immediately and calmly to resolve issues
- Aided participant understanding of age-appropriate group and themed activities by providing instruction
- Kept recreational facilities clean, organized and ready for use
- Developed proactive treatment goals and recreational plans based on skilled assessment of each patient.
Loan Customer Service Representative
Alpha loans
01.2019 - 03.2020
- Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications
- Answered questions, reviewed and audited files, and prepared procedures and processes for post-closing
- Managed and tracked status of assigned loans to expedite closings without issues
- Reviewed loan files and title documents to enable expeditious closing of loans.
Warehouse Picker
Amazon
12.2018 - 10.2019
- Kept all warehouse work stations clean and organized to promote efficiency
- Moved and organized materials to retain accurate inventory placement
- Packaged shipments to ensure safe transport, including building crates and pallets to protect merchandise
- Wrapped and labeled completed pallets with SKU information.
Daycare Assistant
Greater love
08.2016 - 10.2018
- Oriented children on importance of daily exercise and eating healthy meals
- Led songs and games, arts and crafts, and challenged children to work hard to succeed
- Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as alphabet, numbers, colors, and shapes
- Assisted older children in elementary-school homework, including reading, writing, and mathematics.
Cashier Team Lead
Hollister
06.2014 - 01.2015
- Monitored customer flow and adapted cashier assignments to minimize wait times
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
- Kept drawer currency sorted, wrapped, and organized.
Education
High School Diploma -
Dr Micheal Krop Senior Highschool
Miami, FLSkills
- Customer service
- Customer needs assessments
- Service upselling
Product and service knowledge
- Merchandise upselling
- Upbeat and positive personality
- Understanding customer needs
Certification
Florida 2-40 health license
Timeline
Customer Service Representative
Empirx Health
06.2024 - Current
Member Service Representative
GoHealth
08.2021 - 05.2024
Customer Loyalty Representative
AT&T
12.2020 - 08.2021
Loan Customer Service Representative
Alpha loans
01.2019 - 03.2020
Warehouse Picker
Amazon
12.2018 - 10.2019
Daycare Assistant
Greater love
08.2016 - 10.2018
Recreation Leader
Boys and Girls Club
01.2015 - 12.2020
Cashier Team Lead
Hollister
06.2014 - 01.2015
High School Diploma -
Dr Micheal Krop Senior Highschool
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