TABITHA KYLES
Orlando,FL
Summary
Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
16
16
years of professional experience
Work History
Shift Lead Manager
Walgreens
Plantation, FL
03.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new team members on company policies and operational procedures.
- Managed inventory levels, ensuring stock availability and reducing waste.
- Coordinated employee schedules to optimize staffing for peak business hours.
- Investigated challenges through data collection and analysis, leading to the recognition of viable solutions.
- Orchestrated work planning and organization to guarantee timely project completion.
- Articulated ideas and information effectively through verbal and written communication.
- Exercised composure under pressure and in escalated customer service scenarios.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assistant Operations Manager
Westgate Lakes Resort & Spa
Orlando, FL
05.2019 - 02.2023
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Managed daily operations, focusing on adherence to quality standards and maintaining service excellence.
- Developed targeted training modules that improved onboarding efficiency and advanced staff competencies.
- Designed and executed inventory management systems aimed at minimizing waste and maximizing resource utilization.
- Assessed existing workflows and instituted improvements aimed at increasing team efficiency and enhancing service delivery.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Enhanced safety measures, conducting thorough risk assessments.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Developed complex legal analyses and decisions that align with adjudicative standards while ensuring clarity and applicability to specific cases.
- Complete and update administrative reports, systems, and security reporting requirements in accordance with applicable regulations and procedures.
- Conducted thorough investigations regarding legal status and benefits eligibility for applicants under immigration regulations for sponsorship work.
Driver Trainer
LSF Transportation
Fort Lauderdale, FL
06.2010 - 05.2019
- Developed and delivered comprehensive training programs for new drivers to ensure safety compliance.
- Assessed driver performance through on-road evaluations, providing constructive feedback for improvement.
- Implemented safety protocols and best practices, enhancing overall operational efficiency and reducing incidents.
- Mentored junior trainers in effective instructional techniques and program delivery methods.
- Led workshops on defensive driving techniques, significantly enhancing participants' skills and awareness on the road.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
- Provided detailed reports on driver progress to management, supporting informed decisions regarding staffing needs and promotions.
- Tracked daily driver logs to comply with regulatory standards.
Education
Associate of Science - Dental hygiene assistant
University of Central Florida
Orlando, FLNo Degree - CDL B
Sheridan Technical College
Hollywood, FL06.2010
High School Diploma - undefined
Dillard high school
Fort Lauderdale, FL05.2007
Skills
- Problem resolution
- Customer service
- Data entry
- Upselling and cross-selling
- Product knowledge
- Order processing
- Refunds processing
- Call escalation
- Product sales
- Call center procedures
- Product education
- Complaint documentation
Timeline
Shift Lead Manager
Walgreens
03.2025 - Current
Assistant Operations Manager
Westgate Lakes Resort & Spa
05.2019 - 02.2023
Driver Trainer
LSF Transportation
06.2010 - 05.2019
High School Diploma - undefined
Dillard high school
Associate of Science - Dental hygiene assistant
University of Central Florida
No Degree - CDL B
Sheridan Technical College