Tracy Escalera
North Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To secure a position in the organization that offers challenge and opportunity for career development. At the same time serve the organization to the best of my capabilities.
Overview
7
7
years of professional experience
Work History
Executive Account Manager
BAI Connect Internet
02.2022 - 12.2023
- Achieved high client satisfaction by delivering exceptional account management services.
- Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
- Identified new business opportunities through market research and analysis, leading to successful expansion of the client portfolio.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Enhanced communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
- Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.
- Provided comprehensive support for C-level executives in managing their accounts, ensuring seamless service delivery.
Spectrum Community Solutions Representative
Charter Communications
03.2018 - 03.2021
- Customer Service, Problem Solver, Knowledge in current and past communications products, Technical repair and solutions communications products and customers, Sales, Billing, Account Management
Security Officer
Sycuan Casino
05.2017 - 09.2017
- Build rapport with new guests and confer with them on their individual needs, Provide guests with great customer service while providing them a safe environment, Attending to the needs of the guests inside and outside the casino, Working within a team of employees to help keep operations to standards of procedures
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
Education
Bachelor’s Degree - Psychology
University of Phoenix, Online
ONLINE01.2024
Associates Degree - Psychology
University of Phoenix, Online
ONLINE01.2015
Cosmetology License - Cosmetology
Modern Beauty Academy
Oxnard, CA01.2010
Skills
- Customer Service
- Office Administration
- Calendar Management
- Data Analysis
- Vendor Relations
- Campaign Execution
- Sales Development
- Complaint Resolution
- Call Management
- Technical Support
- Telecom Protocols
Timeline
Executive Account Manager
BAI Connect Internet
02.2022 - 12.2023
Spectrum Community Solutions Representative
Charter Communications
03.2018 - 03.2021
Security Officer
Sycuan Casino
05.2017 - 09.2017
Bachelor’s Degree - Psychology
University of Phoenix, Online
Associates Degree - Psychology
University of Phoenix, Online
Cosmetology License - Cosmetology
Modern Beauty Academy