T'LISA HUNT
Huffman
Summary
Records Representative with extensive experience at Ontellus, recognized for exceptional customer service and communication skills. Proficient in multitasking and prioritizing in high-pressure environments, utilizing strong telephone skills and organizational efficiency to improve client satisfaction and optimize operations. Dedicated to achieving results while ensuring accuracy in all interactions.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Record Retrieval Specialist 1
American Retrieval
10.2025 - 12.2025
- Conducted 80-120 outbound calls per day to organizations as part of a performance based environment
- Establish and maintain positive working relationships with clients and facility Personnel by ensuring the best possible customer satisfaction Provides expertise in the analysis of systems problems and documents service problems and orders
- Enter all required information into the computerized systems to create and submit record request forms to record custodians. Maintain and update the client and facility database ensuring accuracy and timelines. Prepares documents letters correspondence ect as needed
- Provide accurate and timely information regarding the status of open work orders to clients and others as required
- Address and resolve client inquires problems and complaints regarding products services billing applications
- Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill
- Completes special projects as assigned
- Follow and comply with all safety and work rules and regulations Maintain departmental housekeeping standards
Records Representative - Operations Specialist (Production)
Ontellus
05.2023 - 08.2025
- Conduct 60 out bound calls per day to organizations as part of a performance based environment
- Capable of prioritizing assign tasks and functions on time
- Communicate with persons and custodians outside the organization via telephone and other communication mediums
- Make quality outgoing calls daily based on the assigned call log
- Keep detailed records of custodian interactions or transactions, record details of inquiries, complaints or comments and actions
- Obtain the status of records via online, email or fax daily
- Discovery Resource
Records Representative
US Legal Support
08.2022 - 05.2023
- Conduct 60 out bound calls per day to organizations as part of a performance based environment
- Capable of prioritizing assign tasks and functions on time
- Communicate with persons and custodians outside the organization via telephone and other communication mediums
- Make quality outgoing calls daily based on the assigned call log
- Keep detailed records of custodian interactions or transactions, record details of inquiries, complaints or comments and actions
- Obtain the status of records via online, email or fax daily
- Organize follow up phone calls and maintain a schedule of escalating files to the supervisor
Education
Legal Office Receptionist Certificate - Legal
Kingwood Community College
Kingwood, TX07-2008
Legal Secretary Certificate - Legal
Kingwood Community College
Kingwood, TX06.2008
High School Diploma -
Humble High School
Humble, TX06.2002
Skills
- Telephone skills
- Organizational efficiency
- Office equipment operation
- Communication proficiency
- Microsoft Excel, Word, and Outlook
- Dependability
- Customer service excellence
- Punctuality
- Self-starter attitude
- Team collaboration
- Work orientation
- Adaptability in fast-paced environments
- Multitasking and prioritization
Certification
Legal Office Receptionist Certificate
Timeline
Record Retrieval Specialist 1
American Retrieval
10.2025 - 12.2025
Records Representative - Operations Specialist (Production)
Ontellus
05.2023 - 08.2025
Records Representative
US Legal Support
08.2022 - 05.2023
Legal Office Receptionist Certificate - Legal
Kingwood Community College
Legal Secretary Certificate - Legal
Kingwood Community College
High School Diploma -
Humble High School