TRACI MATEMU
Summary
Strong problem solving and troubleshooting abilities. Excellent customer service skills-tactful and diplomatic. Proficient in effective communication (written and verbal). Proficient at marketing analysis to drive revenue. Data tracking CRM, Project Management. Strong multi-tasking and project planning experience. Ability to provide encouragement in a team setting. Flexibility to perform in a group or independent environment. Strong attention to detail. Microsoft Office: Excel, Word, PowerPoint. Multi-faceted achiever recognized for outstanding performance, ingenuity, and professionalism.
Overview
18
18
years of professional experience
Work History
Sales
Charter Communications
01.2017 - Current
- Identifying, researching, troubleshooting, and resolving complex issues by providing solutions
- Analyze customer accounts to determine the most cost-effective services
- Engaging in active listening with customers, confirming or clarifying information, and diffusing angry clients, as needed
- Improving engagement with customers, managing financial services, Understanding and striving to meet or exceed required metrics while providing excellent consistent customer service.
Substitute Teacher
Wake County Public School System
01.2015 - Current
- Curriculum creation for specific grade levels
- Created informative presentations to assist students with knowledge retention
- Plan and deliver the classroom agenda while maintaining structure and accountability for all children
- Complete all assigned tasks according to curriculum guidelines
- Exceed previous teacher standards and encourage student participation
- Maintain effective relationships with all working staff to better serve the children
- Develop and participate in the creation of innovative ideas while attending ongoing staff meetings/training.
Substitute Teacher
Harnett County Public Schools System
01.2013 - 01.2014
- Curriculum creation for specific grade levels
- Created informative presentations to assist students with knowledge retention
- Successfully instructed multiple classrooms of students by providing a positive and supportive learning environment
- Successfully communicate and provide hands-on assistance
- Effectively organize evaluations and reports for the reporting (previous) teacher
Financial Credit Analyst
American Express
01.2006 - 01.2011
- Proactively anticipated high-risk accounts and mitigated loss
- Successfully granted high-level authority to negotiate and offer alternate arrangements to Cardholders
- Created and maintained call history matrix to track customer statistics
- Merchant Risk Analyst
- Educated and trained partners/ and merchants on Serve application and capabilities
- Designed the development of merchant servicing tools and support documentation by successfully collaborating with cross-function teams
- Tracked call types and created tools to enhance products to eliminate future risks
- Corporate Client Servicing Specialist
- Encourage revenue growth by inspiring clients to purchase accessories and additional service
- Become the reliable point of contact for each customer that is required to establish a strong business relationship
- Resolved credit problems, card inquiries, account disputes, and reconciliation.
Education
Bachelor of Science - Hospitality Management
Ferris State University
Big Rapids, MI01.2001
Associates of Science - Culinary Arts
Johnson & Wales
North Miami, FL01.1996
Skills
- Cash Handling Accuracy
- Sales Expertise
- Verbal Communication
- Adapt to Diverse Groups
Community Service
Holly Grove Elementary PTA, VP of Communication, 2016/2017, 2017/2018
Timeline
Sales
Charter Communications
01.2017 - Current
Substitute Teacher
Wake County Public School System
01.2015 - Current
Substitute Teacher
Harnett County Public Schools System
01.2013 - 01.2014
Financial Credit Analyst
American Express
01.2006 - 01.2011
Bachelor of Science - Hospitality Management
Ferris State University
Associates of Science - Culinary Arts
Johnson & Wales
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