Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOBI LYONS

Peoria,AZ

Summary

I attended Glendale Community College with a 3.6 GPA before I had to stop in my pursuit of my associates due to both the COVID Pandemic, and my father developing cancer. Prior to that, I had extensive experience in a wide range of businesses, as I've had to juggle jobs to match my course loads and requirements. I'm well versed in customer service, customer etiquette, remaining calm under pressure, and time management.

I have knowledge in the following positions;

  • Team Trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over the front end.
  • Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
  • Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
  • Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in phone etiquette.
  • Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
  • Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
  • Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

9
9
years of professional experience

Work History

Cashier

Panera Bread
Peoria, AZ
12.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Reservations Agent

Aston Carter/Best Western
Phoenix, AZ
03.2023 - Current
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Relayed information on availability, pricing and discounts to customers.
  • Researched and resolved customer issues.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Suggested amenities suited to clients' needs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Took reservations from patrons by phone or online.

Cashier Team Trainer

Whole Foods Market Inc
Scottsdale, AZ
02.2021 - 10.2022
  • Trained employees on additional job positions to maintain coverage of roles.
  • Demonstrated job-specific tasks and explained policies to over 23 associates each quarter.
  • Stayed up to date on all areas of front end operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.

Cashier Team Lead

Sprouts Market
Glendale, AZ
07.2020 - 02.2021
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.

Senior Caregiver

Home Instead
Peoria, AZ
01.2020 - 03.2020
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Improved patient outlook and daily living through compassionate care.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Redirected clients with memory issues, providing safety guidance protection.

Arizona Republic News Print Sorter

Arizona Republic Newspaper
Phoenix, AZ
09.2019 - 01.2020
  • Sorted and organized newspaper sleeves into hopper machine
  • Alerted mechanics to machine issues or jams
  • Organized newspaper into distribution piles
  • Unpacked unbundled newsprint and sorted for bundling

Cashier

Sprouts Market
Glendale , AZ
02.2017 - 09.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Cashier

Savers Thrift Store
Glendale, AZ
11.2015 - 02.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.

Education

GED -

01.2015

Associate of the Fine - Arts

Glendale Community College
West Olive, Glendale, Arizona

Skills

  • Active listening
  • Personable
  • Motivating team player
  • Responsible
  • Creative thinking
  • New Employee Training
  • Orientation and Onboarding
  • Verbal and Written Communication
  • Employee Supervision
  • Time Management
  • Phone Etiquette
  • Telephone Reception
  • Customer Reservations
  • Computer Reservation Software
  • Customer Service
  • Phone Inquiries
  • Customer Assistance
  • ID Verification
  • Drawer balancing
  • Payment Processing
  • Payment Collection
  • Returns processing
  • Cash Management
  • Issue Resolution
  • Written and verbal communication
  • Cash Drawer Balancing
  • Loss Prevention
  • Staff Training
  • Cleaning and sanitizing

Timeline

Cashier

Panera Bread
12.2023 - Current

Reservations Agent

Aston Carter/Best Western
03.2023 - Current

Cashier Team Trainer

Whole Foods Market Inc
02.2021 - 10.2022

Cashier Team Lead

Sprouts Market
07.2020 - 02.2021

Senior Caregiver

Home Instead
01.2020 - 03.2020

Arizona Republic News Print Sorter

Arizona Republic Newspaper
09.2019 - 01.2020

Cashier

Sprouts Market
02.2017 - 09.2019

Cashier

Savers Thrift Store
11.2015 - 02.2017

GED -

Associate of the Fine - Arts

Glendale Community College
TOBI LYONS