TobiAnne Fetty
Canton
Summary
Results-oriented Prevailing Wage Coordinator with expertise in project support, time management, and decision-making. Proven track record in enhancing operational workflows and improving team productivity in construction environments.
Overview
9
9
years of professional experience
Work History
Prevailing Wage Coordinator
Stark Metropolitan Housing Authority
Canton, Ohio
05.2023 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- working closely with HUD guidelines to certify payroll for Davis Bacon Prevailing Wage.
- Worked closely with environmental consultants for aggregates for properties.
- Worked with project specialist on schedules related to any jobs at the current time frame.
- Routine training for Davis Bacon Prevailing Wage through the Department of Labor.
- Work with procurement department to help with bid openings, contacting prospective vendors for upcoming bids, registering prospective vendors.
- Help out the purchasing department to enter receipts, doing price changes, and any updates or filing needed.
- Approve PO's for payout once certified payroll has been received.
Administrative Construction Coordinator
ZVN Properties INC
Canal Fulton, OH
02.2022 - 05.2023
- Coordinated project schedules and logistics to ensure timely completion of construction milestones.
- Facilitated communication between contractors, clients, and internal teams to enhance collaboration and resolve issues.
- Managed procurement processes for materials, ensuring compliance with project specifications and timelines.
- Reviewed and approved contractor invoices, maintaining budget accuracy and financial accountability.
- Implemented quality control measures on-site to uphold safety standards and regulatory requirements.
- Monitored site activities to ensure adherence to safety protocols, minimizing risks and promoting a safe work environment.
- Formulated quality assurance and safety standards to comply with construction plans.
- Ensured quality control through meticulous inspection of materials, workmanship, and adherence to building codes.
- Negotiated favorable contract terms with vendors resulting in significant cost savings without compromising on quality or timeliness of delivery.
- Fostered a collaborative environment among team members to encourage open communication and problem-solving skills.
- Assisted in recruiting and hiring new construction and extraction workers.
- Sourced suppliers and purchased necessary materials for work.
- Developed and maintained positive relationships with clients and other stakeholders.
Front Desk Receptionist
East Canton Medical Group
East Canton, OH
09.2021 - 01.2022
- Greeted patients and visitors, ensuring a welcoming environment and prompt service.
- Managed appointment scheduling through electronic health record systems, enhancing office efficiency.
- Coordinated patient communications, addressing inquiries and providing information about services.
- Maintained accurate patient records, ensuring compliance with privacy regulations and data integrity.
- Answer multiphone line.
- Call and schedule appointments for patient to be done at the hospital.
- Collect Co-pays.
- Update insurance information.
- Driving between 3 offices every week.
Collections Representative
Synchrony Financial
Canton, OH
03.2020 - 02.2021
- Managed customer accounts to resolve outstanding balances and ensure timely payments.
- Utilized internal systems to track payment arrangements and monitor account statuses.
- Educated clients on financial products and payment options to enhance understanding and compliance.
- Collaborated with team members to develop strategies for improving collection processes and outcomes.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked with customers/clients during a bleak time of Covid 19 shut downs with many of the customers/clients having zero income.
Member Services Representative/Team Lead/Retention
Cost Sharing Solutions
Canton, OH
03.2017 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests to track progress and ensure timely responses.
- Developed training materials to improve team efficiency and consistency in service execution.
- Analyzed customer feedback to identify trends and recommend improvements for service offerings.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
- Trained new team members on best practices for customer interactions and service protocols.
Education
High School Diploma -
Waterloo High School
Atwater, OH06-2003
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Document management
- Scheduling and calendar management
- Recordkeeping
- Project Support
- Point of contact
- Information collection
- Time management
- Vendor coordination
Timeline
Prevailing Wage Coordinator
Stark Metropolitan Housing Authority
05.2023 - Current
Administrative Construction Coordinator
ZVN Properties INC
02.2022 - 05.2023
Front Desk Receptionist
East Canton Medical Group
09.2021 - 01.2022
Collections Representative
Synchrony Financial
03.2020 - 02.2021
Member Services Representative/Team Lead/Retention
Cost Sharing Solutions
03.2017 - 01.2020
High School Diploma -
Waterloo High School