Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TOBI I. O'JORI

Lufkin,TX

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
Lufkin, TX
06.2023 - 01.2024
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Retail Sales Associate Cashier

Burlington
Lufkin, TX
12.2022 - 01.2023
  • Assisted with training new employees on proper cash handling procedures.
  • Answered phone calls promptly with a professional demeanor.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.

Host

Cheddar's Scratch Kitchen
Lufkin, TX
05.2021 - 08.2022
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Computer And Information Sciences

Texas State University
San Marcos, TX
08-2026

Skills

  • Customer Service
  • Product Recommendations
  • Payment Processing
  • Cash Handling
  • Organizational Abilities
  • Complex Problem-Solving
  • Conflict Resolution
  • Expense Tracking
  • Written and Verbal Communication
  • Ordering and Stocking

Languages

English
Professional

Timeline

Cashier

Walmart
06.2023 - 01.2024

Retail Sales Associate Cashier

Burlington
12.2022 - 01.2023

Host

Cheddar's Scratch Kitchen
05.2021 - 08.2022

Bachelor of Science - Computer And Information Sciences

Texas State University

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TOBI I. O'JORI