Summary
Overview
Work History
Education
Skills
Timeline
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Toby Lentz

Toby Lentz

Elgin,IL

Summary

As a United flight attendant for over 12 years, I have honed my skills in providing exceptional customer service, ensuring safety, and adapting to unique cabin environments. Throughout my career, I’ve worked numerous charter flights, including those for Major League Baseball teams, NCAA athletic teams, and the military. These experiences have given me the ability to manage the specific needs of VIP passengers while maintaining a high level of professionalism.


Having grown up in North Central Ohio, I’ve been a lifelong Cleveland Browns fan, which makes this opportunity especially exciting for me. I am thrilled at the chance to bring my expertise to the Browns' dedicated inflight crew. I am eager to provide great service to the players, coaches, and staff. My passion for aviation, along with my deep connection to the Browns, makes me an ideal candidate for this unique and exciting position.

Overview

13
13
years of professional experience

Work History

Flight Attendant

United Airlines
09.2012 - Current
  • Greets passengers and delivers onboard announcements
  • Offers personalized assistance to children, elderly and passengers with special needs.
  • Demonstrates proper use of safety equipment to inform and educate passengers prior to takeoff.
  • Serves beverages and food items and provides information about in-flight offerings to passengers.
  • Collaborates with flight deck crew to facilitate smooth and safe flights.
  • Resolves passenger conflicts and medical emergencies during flights.

Assets Protection Team Leader

Target
10.2011 - 08.2012
  • Ensure the protection of Target team members, physical assets, and store facilities while leading the Assets Protection team at Target
  • Prevent the loss of Target equipment, property, and merchandise through the execution of loss prevention strategies
  • Direct interaction with law enforcement, fire department, Emergency Medical Services and other emergency management agencies during emergency situations

Education

Bachelor of Science - Criminal Justice

Bowling Green State University
Bowling Green, OH

Skills

  • Crew Resource Management
  • Passenger safety management
  • Emergency response coordination
  • Teamwork and cooperation

Timeline

Flight Attendant

United Airlines
09.2012 - Current

Assets Protection Team Leader

Target
10.2011 - 08.2012

Bachelor of Science - Criminal Justice

Bowling Green State University
Toby Lentz