Toby Poss
South Pittsburg,TN
Summary
Dynamic manager with a proven track record, excelling in sales, loyalty and team development. Expert in staff recruitment and store growth planning, fostering a culture of exceptional service. Skilled in training teams to achieve business goals.
Overview
18
18
years of professional experience
Work History
Retail Manager
Spectacles Family Eyecare
12.2017 - Current
- Coached team to sales success focusing on loyalty
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Cross trained effectively every aspect of daily operations to fill in as needed.
Sales Professional
Camping World RV Sales
01.2017 - 12.2017
- Applied prospecting expertise to generate and pursue leads, setting up appointments, site visits and test drives.
- Reached out to customers after completed sales to evaluate satisfaction and continue relationship.
Retail Supervisor
Visionworks Doctors of Optometry
04.2014 - 01.2017
- Built successful retail teams by instilling culture of sales service and developing daily coaching plans centered on company goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
General Store Manager
Sunglass Hut International
03.2008 - 04.2014
- Provided excellent customer service, promoting loyalty.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Supervised and effectively trained 20 employees.
Education
High School Diploma -
East Ridge High School
East Ridge, TnPrimary Leadership Development Course
Fort Jackson, ScSkills
- Sales with a focus on loyalty
- Customer service
- Complaint resolution
- Staff recruitment
- Store growth planning
- Team training and development
Timeline
Retail Manager
Spectacles Family Eyecare
12.2017 - Current
Sales Professional
Camping World RV Sales
01.2017 - 12.2017
Retail Supervisor
Visionworks Doctors of Optometry
04.2014 - 01.2017
General Store Manager
Sunglass Hut International
03.2008 - 04.2014
High School Diploma -
East Ridge High School
Primary Leadership Development Course