Toby Smith
North East,MD
Summary
Result-oriented IT professional with 9+ years of experience specialized in architecting secure, high-availability infrastructure within DoD and high-stakes global environments. Proven track record in leading large-scale enterprise rollouts of 500+ systems and executing complex vulnerability management lifecycles involving 600+ ACAS remediations. Expert at bridging the gap between technical operations and mission-critical compliance. Currently leveraging technical expertise in Azure, systems hardening, and team leadership to optimize service delivery and reduce organizational risk.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Administrator
U.S.Army
Aberdeen Proving Ground, MD
03.2022 - Current
- Managed a team of 6 helpdesk professionals, focusing on tier I/II support and cybersecurity training to improve service efficiency.
- Streamlined workstation setup processes by managing deployment of over 100 standardized system images across 3 classified networks through PXE boot.
- Managed collaboration with remote teams to streamline early-stage IT infrastructure planning for five or more deployments.
- Facilitated migration of ticketing operations to ServiceNow, resulting in improved accuracy of resolutions and reduced average response time.
Full-Stack Web & Application Development SkillBridge Program
Creating Coding Careers
Remote
10.2025 - 02.2026
- Created and optimized responsive applications, leveraging React and advanced CSS frameworks like Tailwind and Bootstrap to ensure seamless user interaction.
- Developed robust RESTful APIs with Node.js and Express to facilitate seamless data management between front-end interfaces and back-end databases.
- Streamlined version control and collaborative efforts using Git and GitHub in an agile/Scrum environment.
IT Support and Automation Specialist
U.S. Army
Jordan
01.2024 - 01.2025
- Executed strategic rollout of Windows 11 upgrade to enhance operational efficiency for 500+ laptops through custom bootable images in a 3-week period.
- Provided guidance and support to 6 junior IT staff, resulting in improved troubleshooting efficiency and a significant decrease in technical escalations.
- Administered user account provisioning and access management for 300+ users and 60 shared mailboxes, optimizing collaborative efforts across the organization.
Cybersecurity Analyst
U.S. Army
Fort Knox, KY
04.2019 - 03.2022
- Executed over 600 ACAS vulnerability assessments to identify critical risks and enhance network resilience.
- Collaborated with administrators to implement remediation strategies, ensuring quarantine rate remained below 10%.
- Directed containment and recovery initiatives to fortify organizational protocols during a significant cyber incident.
Helpdesk Technician
U.S. Army
Afghanistan
04.2017 - 04.2019
- Managed administration of over 700 user accounts and 350 computer objects in Active Directory.
- Implemented comprehensive training initiatives for more than 20 Information Management Officers (IMOs), fostering independence and reducing the frequency of support escalations.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Service desk team management
- Incident response
- Risk assessment
- Problem-solving
- Teamwork and collaboration
Certification
- CompTIA Security+
- CompTIA CySA+
- CompTIA Cloud Essentials
- (ISC)² Certified in Cybersecurity (CC)
- Specialized Training: AWS Training (40 hrs), Splunk Training (80 hrs).
Timeline
Full-Stack Web & Application Development SkillBridge Program
Creating Coding Careers
10.2025 - 02.2026
IT Support and Automation Specialist
U.S. Army
01.2024 - 01.2025
Systems Administrator
U.S.Army
03.2022 - Current
Cybersecurity Analyst
U.S. Army
04.2019 - 03.2022
Helpdesk Technician
U.S. Army
04.2017 - 04.2019
Bachelor of Science - Computer Science
Southern New Hampshire University