Toccara Martin
Charlotte,NC
Summary
Accomplished Property Manager with a proven track record at Strategic Property Management, excelling in property inspections and fostering exceptional customer service. Demonstrated ability to improve tenant satisfaction and maintain high occupancy rates. Skilled in team leadership and efficient problem resolution, enhancing operational efficiency and tenant relations.
Overview
18
18
years of professional experience
Work History
Property Manager
Strategic Property Management
02.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Front Desk Manager
Choice Hotels International
04.2007 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
Front Desk Night Auditor
Wyndham Hotel
10.2012 - 01.2014
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Manager's Assistant
Choice Hotels International
09.2010 - 03.2012
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - Medical Billing & Coding
Forsyth Tech
Winston-Salem, NC01.2016
High School Diploma -
North Forsyth
Winston-Salem, NC06.1999
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
Timeline
Property Manager
Strategic Property Management
02.2018 - Current
Front Desk Night Auditor
Wyndham Hotel
10.2012 - 01.2014
Sales Manager's Assistant
Choice Hotels International
09.2010 - 03.2012
Front Desk Manager
Choice Hotels International
04.2007 - 01.2021
No Degree - Medical Billing & Coding
Forsyth Tech
High School Diploma -
North Forsyth
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