Tocci Ferrell
Denver,CO
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving small business owners. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Operations Manager
Clementine's Salon
01.2024 - Current
- Proven track record of keen attention to detail ensuring no task goes overlooked.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
General Manager
Clementine's Salon
01.2023 - 01.2024
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
General Manager
Clementine's a Boutique Salon
01.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Guest Relations Manager
Clementine's Salon
01.2019 - 01.2020
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
Assistant Manager
Sterre
01.2019 - 01.2020
- Acted as a strong customer advocate to acquire desired inventory
- Ensured successful customer and fellow retail business relationships.
Concierge Sales Associate
SOL Store of Lingerie
01.2011 - 01.2019
- Proactively built relationships with customers to create mutual trust with a client portfolio of over 450
- Generated over $980k in annual sales.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
Bachelor of Arts -
University of San Diego
01.2010
Skills
- Conflict resolution
- Training
- Business and client relationship management
- Strong leadership and motivational skills
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Service
- Information confidentiality
- Calendar Management
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with the owner of the business in the development of bonus goal structure influenced by KPIs
Certification
Dare to Lead Trained
State
CO
City
Denver
Hobbies and Interests
- Traveling
- Reading
- Baking
- Embossing
Timeline
Front Desk Operations Manager
Clementine's Salon
01.2024 - Current
General Manager
Clementine's Salon
01.2023 - 01.2024
General Manager
Clementine's a Boutique Salon
01.2022 - 01.2023
Guest Relations Manager
Clementine's Salon
01.2019 - 01.2020
Assistant Manager
Sterre
01.2019 - 01.2020
Concierge Sales Associate
SOL Store of Lingerie
01.2011 - 01.2019
Bachelor of Arts -
University of San Diego
Similar Profiles
Marilyn GreenMarilyn Green
Store & Social Media Manager at Clementine's Homemade Ice CreamStore & Social Media Manager at Clementine's Homemade Ice Cream
Sydney LewisSydney Lewis
Restaurant Hostess at Clementine's RestaurantRestaurant Hostess at Clementine's Restaurant
MJ StewartMJ Stewart
R&D/Product Development at Clementine's Naughty & Nice Ice CreamR&D/Product Development at Clementine's Naughty & Nice Ice Cream
Kate SmithKate Smith
Substitute Teacher Grades 6-12 at Kent Denver SchoolSubstitute Teacher Grades 6-12 at Kent Denver School
LUKE HIMMELSBACHLUKE HIMMELSBACH
Founder & COO at CreatorPadFounder & COO at CreatorPad