Tod Michel Jr.
San Antonio,TX
Summary
Experienced appliance repair technician with exceptional people skills. I'm eager to utilize my skills across diverse settings. I enjoy learning new things and follow direction as given. I'm good at diagnosing problems and repairing broken things. I love to help people solve problems and persevere. I volunteer as a watchdog for NEISD, hoping to give kids self confidence to ensure they're ready to face each day with a smile.
Overview
13
13
years of professional experience
Work History
Service Technician
Go 2 Guys Appliance Repair
San Antonio, TX
10.2018 - Current
- Disassembled defective machines for repair or replacement of parts.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Responded promptly to emergency service requests from clients.
- Diagnosed problems using advanced diagnostic tools such as multimeters.
- Delivered outstanding customer service on field visits.
- Installed new components or replaced defective parts to restore functionality.
- Explained and recommended service options to customers and detailed costs.
Service Technician
Better Home Appliance Repair
San Antonio, TX
01.2012 - 07.2018
- Diagnosed problems and determined solutions for various customer issues.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Performed onsite repair of equipment at customer locations.
- Assisted with installation projects at both residential and commercial sites.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Education
GED -
The Windham School District
San Antonio, TX10-2017
Skills
- Customer Service
- Troubleshooting and diagnosis
- Rapport Building
- Hand tool expertise
- Troubleshooting skills
- Client Relationship Management
Timeline
Service Technician
Go 2 Guys Appliance Repair
10.2018 - Current
Service Technician
Better Home Appliance Repair
01.2012 - 07.2018
GED -
The Windham School District
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