Tod Tracy
Brazoria,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
30
30
years of professional experience
Work History
Account Manager
Republic Services
01.2021 - Current
- 30%-50% Annual Growth
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Led internal discussions around pricing strategy adjustments based on market conditions and competitive analysis results.
- Met existing customers to review current services and expand sales opportunities.
- Created demand by matching business problems to product and service solutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Monitored sales performance metrics to achieve strategic account objectives.
Director of Training and Compliance Services
ICS General Contractor
01.2012 - 12.2020
- Build and integrate specialized training and staff development for state and federal compliance requirements, all while driving auditing and offering keen strategic input to positively impact $70m in annual revenue
- Oversee ISNetworld Database utilizing by clients and maintain reliable user functionality
- Act as the main liaison with management and subject matter experts to identify learning objectives, content development, and delivery of proposed trainings, introducing new practices and systems that have improved the utilization of company budget without compromising quality results
- Generate best-in-class training procedures and materials, and deliver training to employees across multiple divisions, earning praise for dedication, diligence, and attention to detail
- Conduct comprehensive needs analysis for Electrical, High-pressure Piping, High Voltage, and other relevant concepts, including creating a reworked handbook and constructing a training material library
- Offer guidance and insights for Root Cause Investigation as a trusted company resource
- Achieve smooth integration of onboarding safety and training program surrounding 600 employees
- Technology Utilized: Microsoft Word, Excel, PowerPoint, Outlook, Access, Skype, Zoom
Corporate Safe Operations Director
Troy Construction
01.2002 - 01.2012
- Governed all safety and compliance concerns for >2.5K staff working on >25 clients, taking on additional duties and authority while optimizing a budget in a high-stress workplace
- Oversaw training involving >10 concurrent projects nationwide, delivering top-tier results within deadlines
- Improved methods to manage all standards for state, federal, and industry inspectors, incorporating strategies that remediated chronic issues and led to regular praise from C-level leadership
- Championed a tailored risk management process that eliminated major safety problems
- Handled a wide array of accident/incident investigations and streamlined pertinent reporting
- Oversaw EPA company and project compliance to exacting standards of accuracy and precision
- Technology Utilized: Microsoft Word, Excel, PowerPoint, Outlook, Access, Skype, Zoom
EH&S Project Management
Kelly Services
01.2000 - 01.2002
Heavy Equipment Sales
Rush Equipment
01.1997 - 01.2000
Manager
Red Lobster
01.1994 - 01.1997
Education
Safety Health and Environmental Mgmt. Degree -
BRAZOSPORT COLLEGE
Construction Site Safety Technician Certificate -
BRAZOSPORT COLLEGE
NCCER Master Trainer -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
NCCER Proctor -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
NCCER Field Evaluator -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
NCCER Primary Administrator Instructor -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
Proctor Training -
OPERATOR QUALIFICATION SOLUTIONS GROUP
Osha Compliance -
ROCKHURST UNIVERSTIY
Excavation Safety Course-Competent person -
TEXAS A&M UNIVERSITY SYSTEM, TEEX
OSHA 10 HOUR -
OSHA
OSHA 30 HOUR -
OSHA
First Aid/ CPR Certified Trainer -
AMERICAN REDCROSS
Root Cause Analysis for Practitioners -
APOLLO ROOT CAUSE
Skills
- Sales Development
- Persuasive Negotiations
- Supplier Auditing
- Account servicing skills
- Forecasting abilities
- Goal-Oriented
- National accounts Experience
- Customer Needs Assessment
- Contract Negotiation
- Sales Analysis
- OSHA Inspection Certification
- Compliance Specialist
- DOT Qualifications
- ANSI Specialist
- Risk Management/Surveys
- Training & Certification
- Computer Literacy
- Reporting/Documentation
- Loss Control
Websites
Board And Community Involvement
- Brazoria County Petrochemical Council (BCPC), Consultant, 2018-2020
- Brazosport Safety Council, Board of Directors (treasurer), 2016-2020
- Rotary Club, Corporate Representative, 2012-2020
- Hope for Justice, Ambassador
- True to Life Ministries, Supporter
- COT Emmaus, Men’s Christian organization, Board of Directors, 2018
- ICS General Contractor, Career Day Company Leader, 2016
- Brazosport College, Construction Contractor Liaison, 2013-2020
Awards
Paul Harris Fellow Recognition Award - 2019
Timeline
Account Manager
Republic Services
01.2021 - Current
Director of Training and Compliance Services
ICS General Contractor
01.2012 - 12.2020
Corporate Safe Operations Director
Troy Construction
01.2002 - 01.2012
EH&S Project Management
Kelly Services
01.2000 - 01.2002
Heavy Equipment Sales
Rush Equipment
01.1997 - 01.2000
Manager
Red Lobster
01.1994 - 01.1997
Safety Health and Environmental Mgmt. Degree -
BRAZOSPORT COLLEGE
Construction Site Safety Technician Certificate -
BRAZOSPORT COLLEGE
NCCER Master Trainer -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
NCCER Proctor -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
NCCER Field Evaluator -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
NCCER Primary Administrator Instructor -
NATIONAL CENTER OF CONSTRUCTION EDUCATION & RESEARCH
Proctor Training -
OPERATOR QUALIFICATION SOLUTIONS GROUP
Osha Compliance -
ROCKHURST UNIVERSTIY
Excavation Safety Course-Competent person -
TEXAS A&M UNIVERSITY SYSTEM, TEEX
OSHA 10 HOUR -
OSHA
OSHA 30 HOUR -
OSHA
First Aid/ CPR Certified Trainer -
AMERICAN REDCROSS
Root Cause Analysis for Practitioners -
APOLLO ROOT CAUSE
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