Todd Akroyd
Seattle
Summary
Energetic and dependable professional seeking a position utilizing skills I possess such as excellent customer service, organizational, and communication skills. Anticipate customer needs and provide service proactively. Demonstrate a consistent positive attitude and create a welcoming atmosphere for customers and colleagues. Diffuse situations through clear and professional communication. Willing to take on added responsibilities to meet team goals. Previous customers and colleagues know me as an incredibly outgoing, friendly person with best in class customer service.
Overview
6
6
years of professional experience
Work History
Sales Team Service Professional
Aptive Environmental
12.2020 - 06.2024
- Played a critical role on sales team producing millions in annual revenue.
- Provided service to over 20,000 homes throughout the Sacramento, Portland, and Seattle areas, including saving and then closing potential lost sales.
- Worked closely with clients on addressing their needs, communicating directly with sales and management in order to meet those needs.
Property Assistant
Washington State Learfield/IMG Sports Marketing
08.2018 - 03.2020
- Responsible for setting up and organizing pre-game as well as half time events for corporate sponsors of WSU Athletics.
- Accommodated thousands of fans ranging from families, to students, to corporate sponsors.
- Responsible for packing up events and putting each material used back in original place found for storage.
- Controlled LED sponsorship screen during major division 1 sporting events for WSU athletics.
- Responsibly served alcohol to patrons of the events Learfield/IMG Sports put together for WSU athletics.
Education
Bachelor of Arts - Strategic Communication
Washington State University
Pullman, WA08.2020
Skills
- Customer Service
- Highly Organized
- Self motivated/Highly Driven
- Advanced Level Researcher
- Reliability/Punctuality
- Time Management
- Strong Communicator
- Active Listener
- Work Independently
- Licensed to Serve Alcohol
- Upselling strategies
- Complaint resolution
- Brand awareness
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Sales Team Service Professional
Aptive Environmental
12.2020 - 06.2024
Property Assistant
Washington State Learfield/IMG Sports Marketing
08.2018 - 03.2020
Bachelor of Arts - Strategic Communication
Washington State University