Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Beyersdorf

Casa Grande,ARIZONA

Summary

Dynamic professional with a proven track record at Core Civic, excelling in emergency response and behavioral observation. Leveraged patience and mental alertness to enhance facility safety and reduce violence incidents. Skilled in first aid administration and conflict resolution, consistently achieving high client satisfaction and retention in diverse roles.

Overview

12
12
years of professional experience

Work History

Detention Officer

Core Civic
08.2024 - Current
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.

Account Manager

Discover Finacial Services
09.2023 - 08.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Loss Mitigation Coordinator

Nationstar Mortgage DBA Mr. Cooper
09.2013 - 08.2023
  • Improved customer satisfaction rates by addressing concerns and providing timely resolutions to loss mitigation issues.
  • Communicated effectively with internal stakeholders regarding loss mitigation efforts, fostering a collaborative environment focused on achieving shared goals.
  • Participated in ongoing professional development opportunities related to the field of loss mitigation, expanding skills and expertise regularly.
  • Reviewed borrower documentation for accuracy, ensuring eligibility requirements were met for appropriate loss mitigation programs.
  • Developed customized workout plans for borrowers experiencing financial hardship, preventing foreclosures and repossessions.
  • Managed a caseload of delinquent accounts, negotiating payment arrangements and settlements to minimize losses.
  • Identified opportunities for process improvement within the loss mitigation department, implementing changes that increased productivity without compromising quality or compliance standards.

Education

General Studies

Central Arizona College
Coolidge, AZ

High School Diploma - General Studies

Casa Grande Union HS
Casa Grande, AZ
05.1991

Skills

  • Patience and tolerance
  • Emergency response
  • Behavioral observation
  • Physical restraint
  • Mental alertness
  • System recordkeeping
  • First aid administration

Work Type

Full TimeContract WorkGig Work

Work Location

On-Site

Timeline

Detention Officer

Core Civic
08.2024 - Current

Account Manager

Discover Finacial Services
09.2023 - 08.2024

Loss Mitigation Coordinator

Nationstar Mortgage DBA Mr. Cooper
09.2013 - 08.2023

General Studies

Central Arizona College

High School Diploma - General Studies

Casa Grande Union HS

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