Todd Brooks
Reinholds,PA
Summary
Quality-driven management professional focused on keeping business agile and efficient in changing market conditions. Offering 15+ years of vast experience hiring and training staff, optimizing workflows and increasing productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Highly-motivated self-starter with proven experience in varied high pressure situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Operations and Business Development
Greener Turf Management
03.2024 - 05.2026
- Led operational strategy to enhance service delivery and customer satisfaction.
- Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times.
- Oversaw budget management and resource allocation for optimal operational performance.
- Developed training programs for staff, fostering skill development and team collaboration.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Managed all required safety training for crews and operated as the company Safety Officer as required.
- Responsible for commercial sales and account management, with a focus on outside sales.
Service Manager
Agriteer LLC
08.2022 - 08.2024
- Resolve customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Develop and maintain positive relationships with customers to build rapport and trust.
- Monitor service staff performance and provided feedback for improvement.
- Maintain all warranty claims for customers from initiation to claim approval.
- Responsible for scheduling on-farm and shop technicians, focusing on time management and efficiency.
- Monitor and approve all purchasing in relation to parts, outside labor and employee expenses.
- Location leader for all Past-Due accounts. Maintained effective and professional communications between the company and customer to facilitate effective and mutually beneficial resolutions for all parties involved.
- Provide technical assistance and diagnostics over the phone to best manage service. Strived to maintain a "once and done" approach to on-road service.
- Ensure and maintain effective communication between manufacturers, customers and technicians.
- Played an integral role in the merger of two different dealerships, with a combined seven locations, into one company, ensuring the highest level of customer service, satisfaction and trust.
- Maintain records of service transactions and customer feedback for future reference.
- Initiated, led and implemented policies to increase efficiency, customer satisfaction and revenue for the new company created under the merger.
- Location apprentice supervisor/mentor responsible for ensuring all safety, training, work and schooling is properly performed and documented as set forth by the company, associations and all local and federal laws.
- Analyze service reports to identify areas of improvement.
- Develop department processes and procedures to boost customer satisfaction.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
Firefighter
Reinholds Fire Company
01.2018 - Current
- Respond to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Respond to fire scenes in a first due suppression capacity.
- Respond to motor vehicle accident scenes to preserve life, limb and property as required.
- Drive and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operate fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborate with other emergency responders on scene to establish adequate fire suppression.
- Control and extinguish fires through taught and effective of fire suppression, whether interior or exterior.
- Employ systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
- Maintain all necessary training and certifications to be a certified and effective first responder.
Field Operations Manager
Glenhaven Snow Systems
10.2013 - 10.2023
- Liaised with subcontractors regarding work progress.
- Tracked material usage and contractor hours to effectively manage operations with company expectations.
- Participated in on-site meetings with company management and subcontractors.
- Ensured subcontractors performed work safely, efficiently and to the required level of service demanded by the company and customers.
- Trained new hires of subcontractors on the operation of large snow removal equipment.
- Point of contact between building/site mangers and owners and the company.
- In charge of quality control of services performed at the sites managed.
- Demonstrated safe driving practices by observing road rules and conditions, exercising caution in changing and deteriorating road conditions and maintaining vehicle control.
- Maintained effective and professional communications at all times during snow events with company and subcontractors.
- When required by the company, operated various snow removal and treatment equipment to ensure the level of service, safety and efficiency required by the company and customers.
Operations Manager
Greener Turf Management
11.2020 - 08.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned delivery routing, team workflows and promotional initiatives.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Generated performance and labor strategies to compete in new and existing markets.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Supervised shop and inventory.
- Performed maintenance, repairs and fabrication/welding work on various equipment using hand and power tools, as well as SMAW, FCAW, GMAW and GTAW.
- Built strong operational teams to meet process and production demands.
Commercial Driver
Acme Markets
04.2012 - 10.2020
- Operated with safety and skill to avoid accidents and delays.
- Took on additional routes during absence of team members.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Liaised with customers regarding packages and deliveries.
Heavy Equipment Technician
Camp Hill Automotive
10.2005 - 04.2012
- Maintained equipment with regular inspections and minor repairs, notifying supervisor immediately of major issues.
- Quickly repaired equipment on job, preventing downtime.
- Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
- Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
Airborne Infantryman
United States Army
09.2000 - 09.2005
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained in use of tear gas, passive ordnance, and explosives.
- Patrolled restricted areas and authorized access for permitted personnel.
- Led infantry team of ten members in combat operations, providing tactical guidance for individuals with various strengths and talents.
- Coordinated detailed operations with armor, artillery and air support units.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Engaged targets during different types of combat situations, proving ability to improvise and adapt to rapidly changing situations.
- Performed airborne operations in training and combat operations.
Education
Bachelor of Arts - Music Performance
Temple University
Philadelphia, PA01-2007
High School Diploma - undefined
Upper Moreland High School
Willow Grove, PA05-2000
Skills
- Resource Allocation
- Multiple Priorities Management
- Policy and Procedure Enforcement
- Inventory Management
- Customer and Subcontractor Relations
- Market Relevance
- Problem Solving
- Analytical Thinking
- Asset Management
- Goal Oriented Efficiency
- Talent Acquisition
- Recruitment and Retention
Certification
- OSHA 30 Certification- General Industry and Construction
- Pro-Board Firefighter 1 and 2 Certifications
- High Angle Rescue Certification
- CDL Class A
- Advanced and Combat Life Saver
- National TIMS Certification
- Commercial/Instrument Pilot Certificate/License
- Bloodborne Pathogen Certified
- Pennsylvania State Inspection and Emission License- Class 4
- Northeast Equipment Dealers Association Apprentice Mentor
- SIMA Certified Snow Professional (CSP)
- Manitou/Gehl Factory-Trained Diagnostic Technician
- HAZWOPER - Hazardous Waste Operations and Emergency Response
- EPA Section 608/609 Licensed
Languages
Spanish
Professional Working
Timeline
Director of Operations and Business Development
Greener Turf Management
03.2024 - 05.2026
Service Manager
Agriteer LLC
08.2022 - 08.2024
Operations Manager
Greener Turf Management
11.2020 - 08.2022
Firefighter
Reinholds Fire Company
01.2018 - Current
Field Operations Manager
Glenhaven Snow Systems
10.2013 - 10.2023
Commercial Driver
Acme Markets
04.2012 - 10.2020
Heavy Equipment Technician
Camp Hill Automotive
10.2005 - 04.2012
Airborne Infantryman
United States Army
09.2000 - 09.2005
High School Diploma - undefined
Upper Moreland High School
Bachelor of Arts - Music Performance
Temple University