Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Crum

Bakersfield,CA

Summary

Versatile Field Service Technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

6
6
years of professional experience

Work History

Field Service Technician LTI

Loram
05.2022 - Current
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Production Operator

Dryer's Grand Ice Cream
06.2020 - 03.2022
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Operated pallet Jack and large machinery to carry out production tasks.

Customer Service Supervisor

Havana House
12.2017 - 05.2020
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.

Education

High School Diploma -

Vista West Continuation School
Bakersfield, CA
03.2015

Skills

  • Complex Problem-Solving
  • Attention to Detail
  • Maintenance and Repair
  • Railroad Safety

Timeline

Field Service Technician LTI

Loram
05.2022 - Current

Production Operator

Dryer's Grand Ice Cream
06.2020 - 03.2022

Customer Service Supervisor

Havana House
12.2017 - 05.2020

High School Diploma -

Vista West Continuation School

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Todd Crum