Todd Epstein
Deerfield,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
29
29
years of professional experience
Work History
Sales Associate
Diagem Incorporated
01.2019 - Current
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Developed methods and procedures to increase sales, expand markets and promote business.
- Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Serviced existing accounts on regular basis to maximize revenue.
Wholesale Sales Representative
American Diamond Group
01.2011 - 12.2019
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Developed methods and procedures to increase sales, expand markets and promote business.
- Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Wholesale Sales Representative
International Diamond And Jewelry
01.1995 - 01.2011
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Developed methods and procedures to increase sales, expand markets and promote business.
- Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Education
Bachelor of Science - Political Science And Government
University of Wisconsin - Madison
Madison, WI05.1988
Skills
- Sales Expertise
- Inventory Control
- Client Account Management
- Customer Needs Assessment
- Order Processing
- Relationship Selling
Timeline
Sales Associate
Diagem Incorporated
01.2019 - Current
Wholesale Sales Representative
American Diamond Group
01.2011 - 12.2019
Wholesale Sales Representative
International Diamond And Jewelry
01.1995 - 01.2011
Bachelor of Science - Political Science And Government
University of Wisconsin - Madison
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