Todd Feinberg
New Providence,NJ
Summary
Proven track record in enhancing customer experiences and sales outcomes, notably as a Senior Sales Consultant at Paychex Inc, where leadership in sales achievements and client relationship management was demonstrated. Skilled in utilizing CRM software and exceptional customer service, achieving membership in the Paychex Presidents Club. Balances strong work ethic with hospitality service expertise for impactful results.
Overview
17
17
years of professional experience
Work History
Server
Piattino Neighborhood Bistro
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Senior Sales Consultant
Paychex Inc
10.2016 - Current
- Develop strong referral relationships with several accounting and financial related firms.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Established strong client relationships for increased customer loyalty and repeat business.
- Managed key accounts to ensure client satisfaction and maximize revenue opportunities.
- Identified and resolved issues regarding sales and business strategy.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- FY '23 Zone Leader in Sales
- FY '24 Top 5 in Zone in Sales
- 2X Circle of Excellence Achiever and Member of the Paychex Presidents Club
Sales Consultant
UniFirst
05.2015 - 10.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Server
Black Horse Pub
03.2014 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Legal Seafoods
07.2007 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked in 4 different locations. West Palm Beach, Short Hills, Boca Raton
- Promoted to bartender then Certified Trainer
Education
Marketing Communications
Lock Haven University
Lock Haven, PAHigh School Diploma -
Westfield High School
Westfield06.2003
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
Timeline
Server
Piattino Neighborhood Bistro
02.2022 - Current
Senior Sales Consultant
Paychex Inc
10.2016 - Current
Sales Consultant
UniFirst
05.2015 - 10.2016
Server
Black Horse Pub
03.2014 - 01.2016
Server
Legal Seafoods
07.2007 - 09.2013
Marketing Communications
Lock Haven University
High School Diploma -
Westfield High School
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