Todd Frazier-Slaughter
University Place,WA
Summary
Organized and dependable candidate seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Senior Product Analyst
Farmers Insurance Group
Phoenix, AZ
01.2017 - 08.2023
- Created knowledge articles for use in day-to-day operations by production teams
- Drafted test scenarios based on established rules
- Fostered relationships with developers and cross-functional teams,
- Worked with development team to define and implement customer change requests to enhance product functionality
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions
- Created and distributed surveys for data collection and analysis
- Devised data visualization dashboards to make complex data more accessible to stakeholders
Customer Service Representative
Blink, A Car Charging Company
Phoenix, AZ
03.2016 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer calls and emails with wait times less than 5 minutes.
- Performed remote reboots on charging units
Manager
Daycare, Learning Pawsibilities
Phoenix, AZ
01.2016 - 06.2016
- Managed and supervised four staff members
- Maintained professional, organized, and safe environment for employees and patrons
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Reviewed all boarding and daycare contract agreements for accuracy
Claims Analyst II
Bank Of America
Phoenix, AZ
02.2014 - 01.2016
- Answered over 50 calls and chats, daily, in high volume call center
- Considered to be subject matter expert for policies and procedures
- Established three-way calls with merchants to obtain proper resolution for clients
- Filed claims for customers when resolution with merchants could not be reached
Limitations Teammate
PayPal
Chandler, AZ
07.2013 - 02.2014
- Assessed risk of unauthorized activity to customers' accounts
- Analyzed government issued IDs for legitimacy
- Managed customer accounts to secure customer satisfaction and repeat business
- Reviewed transactions and receipts to identify any suspicious activity
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
Fraud Analyst
American Express
Phoenix, AZ
09.2009 - 05.2013
- Superior writing and organized documentation skills
- Answered incoming calls and made outbound calls to reach true customer
- Initiated fraud claims/card replacements for affected customers.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
Bachelor's Degree - Criminal Justice Administration
Arizona State University
Tempe08.2020
Associate’s Degree - Criminal Justice Administration
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ12.2017
Skills
- Agile frameworks
- Problem identification
- Story planning
- Quality assurance
- Excellent Communication
- Flexible and Adaptable
- Analytical and Critical Thinking
- Problem-Solving
Timeline
Senior Product Analyst
Farmers Insurance Group
01.2017 - 08.2023
Customer Service Representative
Blink, A Car Charging Company
03.2016 - 01.2017
Manager
Daycare, Learning Pawsibilities
01.2016 - 06.2016
Claims Analyst II
Bank Of America
02.2014 - 01.2016
Limitations Teammate
PayPal
07.2013 - 02.2014
Fraud Analyst
American Express
09.2009 - 05.2013
Bachelor's Degree - Criminal Justice Administration
Arizona State University
Associate’s Degree - Criminal Justice Administration
Maricopa Community Colleges - Scottsdale Community College
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