Todd Gingrich
Summary
Goal-driven Service Adviser offering over 30 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills
Overview
18
18
years of professional experience
Work History
Service Advisor
Six Star Automotive
Sandpoint, Idago
12.2023 - 06.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Advanced Auto Diagnostics and Repair
Spokane, WA
06.2020 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Recruited and trained new employees to meet job requirements.
- Adhered to customer service standards to foster satisfaction and retention.
Manager
Perfection Tire and Car Care Center
Coeur D'Alene / Spokane , ID / WA
04.2015 - 05.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager
Post Falls Auto Repair and Custom Modifications
Post Falls, ID
01.2006 - 01.2015
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Education
Some College (No Degree) -
Trend College
Spokane, WASome College (No Degree) - Financial Management for the Auto Repair Business
Vin Waterhouse
Spokane, WASkills
- Sales Territory Management
- Sales Oversight
- Workplace Safety
- Service Quality Management
- Relationship Building
- Problem Resolution
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Multiple Priorities Management
- Estimating and Quoting
- Project Management
- Sales Techniques
- Staff Development
Timeline
Service Advisor
Six Star Automotive
12.2023 - 06.2024
Service Advisor
Advanced Auto Diagnostics and Repair
06.2020 - Current
Manager
Perfection Tire and Car Care Center
04.2015 - 05.2020
Manager
Post Falls Auto Repair and Custom Modifications
01.2006 - 01.2015
Some College (No Degree) -
Trend College
Some College (No Degree) - Financial Management for the Auto Repair Business
Vin Waterhouse
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