Todd Hamilton

Collaborated with customers to evaluate progress in value realization with RightNow Media.

Engaged with customers via phone and email four to six times during initial six months.

Assessed customer’s current state to identify key value drivers from RightNow Media subscription.

Recommended best practices to maximize utilization and enhance customer outcomes.

Conducted workshops for multiple personnel from customer’s church to provide tailored recommendations.

Followed up thoroughly post-workshop to ensure progress in usage and value increase.

• Maintained detailed records in Salesforce, documenting significant interactions and updating account statuses.
• Set tasks for next steps on each account to ensure proactive management and oversight.