Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Todd Heinaman

West Falls,NY

Summary

Energetic, multitasking, organized, independent manager with 20+ years of experience, excited to lead and develop a team to reach new heights and goals. Proven ability to capture opportunities for growth and establish lucrative relationships with key vendors and business partners. Looking to make an invaluable contribution to Buffalo Biodiesel, Inc. and embrace the opportunity to provide exceptional strategic direction, with an emphasis on driving a culture of continuous improvement.

Overview

27
27
years of professional experience

Work History

Service Advisor

West Herr Automotive
Orchard Park, NY
01.2019 - 04.2025
  • Provided exceptional customer service, ensuring client satisfaction and loyalty.
  • Trained new employees, enhancing team performance and service quality.
  • Facilitated paint warranty claims, streamlining processes and improving customer experience.
  • Developed new procedures to improve customer service, increasing efficiency and client satisfaction.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.

Store Manager

Firestone Complete Auto Care, BRO
Blasdell, NY
09.2009 - 12.2018
  • Enhanced customer satisfaction through exceptional service delivery.
  • Led recruitment and training initiatives to build a skilled and cohesive team.
  • Ensured compliance with OSHA standards, safeguarding a safe working environment.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Secured various promotions and awards, showcasing dedication to enhancing store performance and team success.

Supervisor

Delta Sonic Car Wash Systems
Orchard Park, NY
07.1998 - 08.2009
  • Managed daily operations and ensured efficient scheduling to optimize staff performance.
  • Led recruitment, training, and promotion processes to build a skilled and motivated team.
  • Maintained superior customer service standards, earning multiple awards for outstanding performance.
  • Achieved recognition and multiple promotions through exemplary performance and leadership.

Education

Associate of Applied Science - Architecture And Planning

University of Buffalo
Buffalo, NY
05-2005

Skills

  • Account acquisition and management
  • Administrative expertise
  • Team development
  • Recruitment and staffing
  • Sales forecasting
  • Financial analysis
  • Inventory control

Accomplishments

  • Delta Sonic, Received Employee of the Year, Sales Upgrader of the Year, Assistant Manager of the Year, Senior Manager of the Year.
  • Firestone, Won trips (Aruba and Puerto Rico), Store Manager of the Year, Service Manager of the Year, Tire Manager of the Year
  • West Herr, Held the highest sales % to recommended services, Placed into the Manager Training Program

Timeline

Service Advisor

West Herr Automotive
01.2019 - 04.2025

Store Manager

Firestone Complete Auto Care, BRO
09.2009 - 12.2018

Supervisor

Delta Sonic Car Wash Systems
07.1998 - 08.2009

Associate of Applied Science - Architecture And Planning

University of Buffalo

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