Todd Hill
Encinitas,CA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and after dinner service. Successful at building relationships with customers to increase loyalty and repeat business.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Server, Banquet Captain,Bartender,Trainer
Brigantine Restaurants
03.2011 - Current
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Lead Trainer, Food Server
Claim Jumper Restaurants
02.2004 - 02.2011
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Server
Original Fish Company
09.2001 - 01.2004
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
- Processed orders and sent to kitchen employees for preparation.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Business
Mira Costa College
Oceanside, CA06.2014
High School Diploma -
Lakewood High School
Lakewood, CA06.1988
Skills
- Reliable and Responsible
- Sales expertise
- Food Safety Standards
- Banquet Coordination
- Safe Food Handling
- POS system operations
- Food safety practices
Certification
- RABS and food handle certified, serve safe certified
Timeline
Food Server, Banquet Captain,Bartender,Trainer
Brigantine Restaurants
03.2011 - Current
Lead Trainer, Food Server
Claim Jumper Restaurants
02.2004 - 02.2011
Food Server
Original Fish Company
09.2001 - 01.2004
Associate of Arts - Business
Mira Costa College
High School Diploma -
Lakewood High School
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