Todd McCoy
Brandon,FL
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in customer based setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Produces high-quality work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
08.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Service Manager
Buffalo Wild Wings
10.2022 - 08.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Senior Production Director/Assistant Operations Director
Chick-fil-A
06.2022 - 10.2022
- Trained new employees on proper protocols and customer service standards.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of employees.
Kitchen Manager
Buffalo Wild Wings
12.2021 - 05.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Checked and tested foods to verify quality and temperature.
Hospitality Director
Chick-fil-A
02.2021 - 11.2021
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Director of Operations
Chick-Fil-A Inc.
01.2020 - 02.2021
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Directed team of 35 in operational development of service network, including implementation of quality requirements and operating standards.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created safe and healthy work environment , adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
Military Police Officer
United States Army
08.2014 - 08.2020
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Documented and organized security information accurately and efficiently.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Assistant Director of Food Safety
Chick-Fil-A Inc.
07.2019 - 01.2020
- Trained and mentored new employees on industry practices and business operations.
- Provided guidance on improved quality control measures to increase customer satisfaction.
- Maintain the quality of food throughout the kitchen
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
Team Leader
Chick-Fil-A Inc.
02.2019 - 06.2020
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on POS system operation, customer service strategies, and daily operations.
Education
No Degree - Criminal Justice
Valdosta State University
Valdosta, GAAssociate of Arts - General Studies
Georgia Military College - Milledgeville
Milledgeville, GA05.2018
High School Diploma -
Bradwell Institute
Hinesville, GA05.2014
Skills
- ServSafe Certified
- Strategic planning and execution
- Process improvements
- Cast and crew supervision
- Operations Oversight
- Scheduling
- Sales
- Staff Management
Timeline
Assistant General Manager
Buffalo Wild Wings
08.2023 - Current
Service Manager
Buffalo Wild Wings
10.2022 - 08.2023
Senior Production Director/Assistant Operations Director
Chick-fil-A
06.2022 - 10.2022
Kitchen Manager
Buffalo Wild Wings
12.2021 - 05.2022
Hospitality Director
Chick-fil-A
02.2021 - 11.2021
Director of Operations
Chick-Fil-A Inc.
01.2020 - 02.2021
Assistant Director of Food Safety
Chick-Fil-A Inc.
07.2019 - 01.2020
Team Leader
Chick-Fil-A Inc.
02.2019 - 06.2020
Military Police Officer
United States Army
08.2014 - 08.2020
No Degree - Criminal Justice
Valdosta State University
Associate of Arts - General Studies
Georgia Military College - Milledgeville
High School Diploma -
Bradwell Institute
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