Todd Newman
Land O' Lakes,FL
Summary
20 years of experience in commercial and residential lawn and landscaping. Expert at communication and applying targeted salesmanship techniques to achieve enhancement goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
- Retired from the Pinellas County Sheriffs Office with over 20 years of dedicated service as a law enforcement deputy and detective. Dedicated service to Pinellas County with vast experience providing law enforcement services and maintaining a safe environment for all citizens.
- United States Army veteran. Serving the country during wartime deployment as a non commissioned officer leading troops in a active combat situations. Recipient of multiple military awards and service medals. Assigned to US Special Operations Command serving under General Doug Brown, along with other Army installations.
- Former President of Todd's Total Lawn Care Inc, established in 2009 in Largo, Fl.
- Excels in customer care, with years of experience in both sales and service.
- Extremely proficient in computer skills to include Microsoft office suite(Excel) and many other programs including accounting software and payroll software to manage employees payroll for business. Experience also in Aspire landscaping software for current account managers.
- Extensive background in the Powersports industry, including competitive racing of dirtbikes, and recreational riding of atvs, sport bikes and water sports equipment. I have a very strong product knowledge supported by current ownership and maintenance of multiple atvs, dirtbikes, and sport bikes allowing me to share my passion with others to promote the industry.
Overview
28
28
years of professional experience
Work History
Account Manager
Pine Lake Services
Odessa , FL
03.2024 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted market research to identify potential new customers.
- Resolved customer complaints in a timely manner.
- De-escalated customer interactions by providing alternative solutions to issues.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Onboarded new team members to integrate into organization.
Senior Account Manager
Sunrise Landscape
Tampa, Florida
12.2022 - 03.2024
- Prepared detailed estimates for clients outlining project costs including labor, materials and equipment rental fees.
- Completed daily timesheets for team and submitted to managers.
- Created job descriptions for new positions in the landscaping department along with associated salary ranges.
- Delegated daily landscaping tasks for installations, repairs and regular maintenance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed contracts and project requirements to determine service, equipment and personnel needs.
- Resolved customer complaints promptly through effective communication strategies.
- Supervised day laborers in completing large landscaping projects.
- Sourced landscape and plant materials from local vendors to minimize delays or downtime.
- Assisted in developing marketing strategies to promote services offered by the company.
- Oversaw the installation of new plants, trees and shrubs according to industry standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised a team of landscapers in performing routine maintenance tasks such as mowing, pruning, fertilizing and watering.
- Directed crew members completing landscaping tasks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
President
Todd’s Total Lawn Care Inc
Largo, Florida
08.2009 - 05.2022
- Ran day to day operations of commercial lawn and landscape company with over 210 account total.
- Implemented strategic offerings to enhance company's services.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Bid on high-value contracts and partnerships to expand community presence and notoriety.
- Collaborated with staff to ensure operational efficiency of the company.
- Hired, trained, and mentored staff members to maximize productivity.
- Drove revenue by cultivating successful client relations.
- Negotiated contracts with vendors, suppliers and other partners.
- Identified new business opportunities through market research.
Deputy Sheriff
Pinellas County Sheriffs Office
Largo, Florida
06.1998 - 01.2018
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Patrolled designated area to assist persons in trouble and render other public safety services.
- Trained new officers on proper patrol procedures and techniques.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
- Attended meetings with local officials and representatives from community organizations concerning public safety initiatives.
Sergeant
United States Army
Fort Bragg, North Carolina
06.2000 - 06.2008
- Assigned to USSOCOM and other joint special operations commands.
- Deployed numerous times to Iraq and Afghanistan and other countries across the world.
- Trained and managed new recruits in tactical and combat warfare.
- Maintained a high level of physical fitness through regular exercise regimens.
- Assisted in gathering intelligence and combat information to support troops on ground.
- Conducted briefings and prepared reports on mission status, accomplishments and future plans.
- Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.
- Supervised training exercises to ensure compliance with safety regulations and proper operational procedures.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Executed emergency response security to eliminate hazards and potential dangers.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Trained, coached and mentored military units to improve readiness and training.
Motorcycle Salesperson
Barney’s Yamaha
Petersburg, FL
05.1997 - 06.1998
- Engaged customers by providing detailed product knowledge on motorcycles.
- Facilitated motorcycle test rides to enhance customer experience and decision-making.
- Assisted in inventory management to ensure optimal stock levels of motorcycles and accessories.
- Conducted follow-ups with customers to foster relationships and encourage repeat business.
- Demonstrated motorcycle features and benefits during sales presentations to potential buyers.
- Greeted customers and provided excellent customer service.
- Attended trade shows, conventions, and other industry events.
Education
Certificate - OSHA 30
Online
03-2025
Associate of Science -
St Pete College
St. Petersburg 08-1999
Law Enforcement Certificate - Law Enforcement
Fla Dept Of Law Enforcement
Tallahassee, FL06-1997
High School Diploma -
Largo High School
Largo, FL06-1996
Skills
- Customer service
- Quality assurance
- Employee training
- Team leadership
- Communication skills
- Employee motivation
- Sales expertise
Timeline
Account Manager
Pine Lake Services
03.2024 - Current
Senior Account Manager
Sunrise Landscape
12.2022 - 03.2024
President
Todd’s Total Lawn Care Inc
08.2009 - 05.2022
Sergeant
United States Army
06.2000 - 06.2008
Deputy Sheriff
Pinellas County Sheriffs Office
06.1998 - 01.2018
Motorcycle Salesperson
Barney’s Yamaha
05.1997 - 06.1998
Certificate - OSHA 30
Online
Associate of Science -
St Pete College
Law Enforcement Certificate - Law Enforcement
Fla Dept Of Law Enforcement
High School Diploma -
Largo High School