Todd Pfiffner
Boone,IA
Summary
Accomplished business leader with a proven track record at TAP Solutions and Dakota Security, excelling in operations management and customer relations. Enhanced client satisfaction and repeat business through innovative project management and effective communication. Skilled in navigating economic challenges and driving business growth, demonstrating exceptional relationship-building and business administration capabilities.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the business.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Owner
TAP Solutions LLC
09.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
Lead Installation Technician
Dakota Security
04.2002 - 09.2012
- Developed customized solutions for clients based on their unique requirements, leading to increased satisfaction rates.
- Assisted in the hiring process of skilled technicians, resulting in an overall stronger workforce capable of handling larger projects more efficiently.
- Implemented cost-saving measures while maintaining quality standards, ultimately benefiting company profits and reputation.
- Conducted regular training sessions for technicians to ensure up-to-date knowledge on industry best practices.
- Performed regular maintenance checks on all tools and equipment used during installations, minimizing downtime due to broken or faulty equipment.
- Stayed current on industry trends and technology advancements, allowing for seamless integration of new systems into existing setups when necessary.
- Reduced installation time with efficient project management and team coordination.
- Collaborated with sales teams to provide accurate estimates and timelines for installation projects, improving client relationships.
- Maintained high-quality standards, resulting in excellent customer feedback and repeat business.
- Provided exceptional service by troubleshooting issues and resolving them promptly during installations.
- Established long-term relationships with clients by providing excellent post-installation support services.
- Enhanced customer satisfaction by ensuring timely and accurate installation of equipment.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
Education
Iowa State University
Ames, IA 08.1991 - 05.1995
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Project Management
Operations Management
Business Management
Business Administration
Customer Service
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Axis Security Camera Certified 2024 July
- OSHA Certified
- Project Management Professional (PMP)
- Forklift Certification
Timeline
Owner
TAP Solutions LLC
09.2013 - Current
Lead Installation Technician
Dakota Security
04.2002 - 09.2012
Iowa State University
08.1991 - 05.1995
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