Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Todd Phipps

Prescott

Summary

Customer-focused professional with excellent phone skills and a positive, energetic approach. Known for delivering great customer service, learning quickly, and building rapport with customers. Reliable, adaptable, and motivated to exceed expectations.

Overview

22
22
years of professional experience

Work History

Crew Member

MOD Pizza
Prescott Valley
08.2024 - Current
  • I greet customers, take their order, make their pizza, take their payment, and cook their pizza

Dealer

On the Go Casino
Phoenix
07.2019 - Current
  • Setup casino parties and deal the games.

Shipping and Production

Refresh glass
Tempe
01.2022 - 05.2024
  • I was tasked with packing and shipping out our products. I was later trained in production. Eventually I was able to perform any task that was required.

CSR - Customer Service Representative

Blue Novis
Chandler
07.2018 - 05.2020
  • It's online lending, so I take calls from customers about there loan or finalize their loan if it hasn't been done already. We also call people that have applied but haven't yet finalized their loan. I'd also take payments and do collections.

Customer Service Representative

Tele-reach
Mesa
02.2015 - 06.2018

It was customer service for a bunch of different newspapers. So I would help people with delivery issues, take payments, and set up new accounts. We would also teach elderly people how to use the digital edition.

Courier

Postmates
Scottsdale
09.2014 - 08.2017
  • Pick up and deliver food.

Office Manager

ACL Distributing
Alamogordo
05.2014 - 07.2014
  • As office manager I would recruit, hire, and train new employees to sell our product door to door. The product was Kirby vacuums

Merchandiser

National distributing company Inc
Alamogordo
07.2013 - 04.2014
  • I had to get to our clients stores early in the morning and stock our products on the shelves before the stores got busy. Our clients included all of the gas stations in the area and the grocery stores

Collector

Royal Management
Alamogordo
04.2009 - 04.2013
  • I would call everyone whos' account was delinquent. Take and process new applicants for loans. Take payments as people came in.

Lead Childcare Provider

Chins Inc
Alamogordo
06.2004 - 04.2009
  • I would take care of children ages 5 to 12. As lead provider I also had to manage 5 other employees.

Education

High school or equivalent -

Alamogordo High School
Alamogordo, NM

Skills

  • Multi-line phone systems
  • Product demos
  • Merchandising
  • Call Center
  • Sales
  • Door-to-door
  • Cold calling
  • Leadership
  • Patience
  • Marketing
  • Computer networking
  • Maintenance
  • Time management
  • Computer skills
  • Office management
  • Compassion
  • Supervising experience
  • Typing
  • Cash handling
  • Budgeting
  • Customer service
  • Communication skills
  • POS
  • Basic math
  • Microsoft Excel
  • Organizational skills
  • Microsoft Outlook
  • Processing cash transactions
  • Cash register
  • Management
  • First aid
  • 10 key typing
  • Phone etiquette
  • CSR
  • Microsoft Word
  • Microsoft Office

References

References available upon request.

Timeline

Crew Member

MOD Pizza
08.2024 - Current

Shipping and Production

Refresh glass
01.2022 - 05.2024

Dealer

On the Go Casino
07.2019 - Current

CSR - Customer Service Representative

Blue Novis
07.2018 - 05.2020

Customer Service Representative

Tele-reach
02.2015 - 06.2018

Courier

Postmates
09.2014 - 08.2017

Office Manager

ACL Distributing
05.2014 - 07.2014

Merchandiser

National distributing company Inc
07.2013 - 04.2014

Collector

Royal Management
04.2009 - 04.2013

Lead Childcare Provider

Chins Inc
06.2004 - 04.2009

High school or equivalent -

Alamogordo High School
Todd Phipps