Ashley Pond
Amboy,IN
Summary
Dynamic Account Manager with a proven track record at Gant Travel, excelling in client relationship management and vendor collaboration. Adept at utilizing CRM tools and fostering team collaboration, I consistently enhance service offerings and resolve client issues efficiently, ensuring high satisfaction and loyalty. Self-motivated and detail-oriented, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Gant Travel
Bloomington, IN
09.2019 - Current
- Managed client relationships to ensure satisfaction and loyalty.
- Collaborated with vendors to secure competitive pricing and services.
- Analyzed customer feedback to improve service offerings.
- Facilitated communication between clients and internal teams effectively.
- Resolved client issues promptly to maintain service quality.
- Resolved customer complaints in a timely manner.
Registrar/Guidance Secretary
Marion High School
Marion, IN
07.2018 - 09.2019
- Comfortable working in multiple data systems ensuring exact information is recorded
- Troubleshooting and deciphering educational records and reports
- Coordinating state materials and ensuring strict adherence to all state guidelines
- Assuring demographic information is accurately entered into the school management system
- Frequent correspondence with stakeholders at all levels
- Responsible for ensuring the accuracy of all graduates information and communicating with partners in a timely manner to ensure graduation is organized and on schedule
Machine Operator
General Motors
Kokomo, IN
07.2017 - 06.2018
- Final inspection of products ensuring all quality is to company standards
- Record process readings in real time while maintaining the flow of the operation
- Conduct safety inspections and adhere to rules and procedures
- Perform preventative maintenance ensuring all team members adhere to the expectation of the safety program
- Quickly adapt to a fast paced ever-changing environment while continuing to produce work of high quality
Instructional Assistant
Oak Hill High School
Converse, IN
10.2016 - 07.2017
- Advocate and implement the parameters of ones' Individual Educational Plan
- Develop and facilitate study materials for students
- Supported classroom teacher with daily operational functions
Substitute Teacher
Oak Hill United School Corporation
Converse, IN
02.2014 - 09.2016
- Implement prepared lesson plans
- Utilized technology to enhance attention and grasp curriculum objectives
- Create an enjoyable and interesting learning environment for students
- Led classroom activities for play-based and immersive learning styles
Education
Associates - Elementary Education
IVY TECH COMMUNITY COLLEGE
Kokomo, IN06.2008
Skills
- Self-Motivated
- G Suite
- Powerschool Student Management System
- Microsoft Office
- CRM/Salesforce
- Youth For Christ/Campus Life Volunteer
Certification
- Adult/Pediatric First Aid
- CPR Certified
- AED Certified
References
- Mike Reeves, High School Guidance Counselor, Marion High School, (765) 506-7101, mreeves@marion.k12.in.us, Department Colleague
- Amy Benner, Special Education Teacher, Oak Hill United School Corporation, (765) 437-0973, Supervising Teacher
Timeline
Account Manager
Gant Travel
09.2019 - Current
Registrar/Guidance Secretary
Marion High School
07.2018 - 09.2019
Machine Operator
General Motors
07.2017 - 06.2018
Instructional Assistant
Oak Hill High School
10.2016 - 07.2017
Substitute Teacher
Oak Hill United School Corporation
02.2014 - 09.2016
Associates - Elementary Education
IVY TECH COMMUNITY COLLEGE