Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Todd Ramirez Chavez

San Diego,CA

Summary

Enthusiastic, dependable and tech-savvy individual with an extensive customer service and retail history, aspiring to find career opportunities within a growth-oriented company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Mail Carrier

The United States Postal Service
09.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Licensed Insurance Agent III

GEICO
08.2021 - 08.2023
  • Advise customers on policy, Handle billing issues, Help with underwriting issues, Satisfied any customer concern, Met and exceeded performance metrics
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.

CUSTOMER SERVICE REPRESENTATIVE

Spectrum
09.2019 - 06.2021
  • Troubleshooted customer internet and phone issues, Met and exceeded performance metrics, Addressed customer questions, concerns, or complaints, Professionally and efficiently managed customer interactions
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CUSTOMER SERVICE ASSOCIATE

Walgreens
01.2018 - 08.2019
  • Inventory stock and replenishment, Cash handling, Inventory price, signage, and recovery management, Operated photo management systems, Worked in a team-focused environment to meet sales goals and deliver excellent customer service
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.

Education

Associate of Science - Computer Science

San Diego City College
San Diego, United States
12.2024

Skills

  • Package handling
  • Safety awareness
  • Vehicle loading
  • Vehicle Maintenance
  • Route Navigation
  • Customer Service
  • Problem-solving abilities
  • Route Management
  • Policy Renewals
  • Policy Knowledge
  • Active Listening
  • Computer Proficiency

Accomplishments

  • Hero of the Quarter Award - GEICO

Recognized for exceptional performance and dedication to service.

  • Top 10 Percent Agent - Spectrum

Consistently ranked among the top 10 percent of agents for outstanding sales and customer service.

  • Top 2 Agent Call Center 3x - Spectrum

Honored multiple times for exemplary customer service and achieving high customer satisfaction.

Timeline

Mail Carrier

The United States Postal Service
09.2023 - Current

Licensed Insurance Agent III

GEICO
08.2021 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

Spectrum
09.2019 - 06.2021

CUSTOMER SERVICE ASSOCIATE

Walgreens
01.2018 - 08.2019

Associate of Science - Computer Science

San Diego City College

Similar Profiles

CREATE PROFILE
Todd Ramirez Chavez