Todd Roper
Colorado Springs,CO
Overview
17
17
years of professional experience
Work History
Server
Cheyenne Mountain Resort and The Country Club of Colorado
Colorado Springs, CO
05.2020 - 05.2026
- Provided attentive service to guests, ensuring satisfaction with dining experience.
- Collaborated with kitchen staff to deliver timely food and beverage orders.
- Assisted in training new servers on menu offerings and service protocols.
- Executed daily opening and closing procedures to uphold operational standards.
- Recommended wine pairings and menu items, increasing sales through expert knowledge.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Banquet Captain
Cheyenne Mountain Resort
Colorado Springs, CO
11.2012 - 05.2020
- Led banquet setup and teardown, ensuring timely and efficient service delivery.
- Coordinated with kitchen staff to synchronize meal timing and presentation standards.
- Trained and supervised team members on service protocols and best practices.
- Managed guest inquiries and concerns, enhancing overall guest satisfaction.
- Implemented process improvements for banquet operations, increasing efficiency and effectiveness.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
Server/Banquet Server/Banquet Bartender
The Flying Horse Country Club
Colorado Springs, CO
03.2009 - 10.2012
- Delivered exceptional customer service, enhancing guest satisfaction and experience.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Doherty High School
Colorado Springs, COSkills
Experienced in all levels of food and beverage serviceFrom casual to fine dining
Experienced in upselling and maintaining high check averages
Experienced with point of sale systems and payment methods
Experienced bartender
Experienced in inventory, ordering, and maintaining parr systems
Experienced in supervision and lead positions
Timeline
Server
Cheyenne Mountain Resort and The Country Club of Colorado
05.2020 - 05.2026
Banquet Captain
Cheyenne Mountain Resort
11.2012 - 05.2020
Server/Banquet Server/Banquet Bartender
The Flying Horse Country Club
03.2009 - 10.2012
High School Diploma -
Doherty High School