Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Todd Ruppenthal

Lincolnwood,IL

Summary

Throughout 25+ years of work history, I have worked in almost every level of customer service. From restaurant busser, to server to hotel concierge to hotel guest services manager to being part of a public relations client service team to co-owning a retail / customer service based business.

I believe there are very few candidates with the varied and extensive knowledge and experience in Customer Service that I have ascertained.

I am completely confident that I would make an outstanding addition to the Uline Management Team.

Overview

24
24
years of professional experience

Work History

Caregiver

Jerome Ruppenthal
01.2018 - Current
  • I have secured Home Health Care which is allowing me the opportunity to return to my career.
  • I am the primary Caregiver for my elderly, disabled father since the passing of my mother and sister.
  • Assist father with daily living needs to maintain self-esteem and general wellness
  • Assist with dressing guidance, grooming, meal preparation, and medication reminders
  • Provide father with the love and attention that he deserves after always being there for me throughout my life

President / Co-owner

HHB Enterprises, Inc.
08.2008 - 10.2020
  • Created all customer service and sales programs and standard
  • Assisted in the hiring of all associates/managers
  • Administered customer service/sales training
  • Associate reviews and guidance actions
  • Analyze local customer data to create an inventory purchase plan
  • Co-created and administered yearly advertising/marketing plan
  • 5 Star Yelp Customer Service Rating for the entire life of the business

President

Astaire Group Inc.
10.2005 - 04.2008
  • Umbrella Organization for various sales/marketing companies that I worked with, in the areas of vitamin supplements, skincare, and health drinks

Assistant Spa Director

Spacio LLC
04.2003 - 06.2006
  • Solely managed Spacio Med Spa due to the inability to find a suitable Spa Director throughout my time with the company
  • Maintained an outstanding level of Customer Service through consistent and continuous training programs and support of the service providers in all areas
  • Helped create a positive and upbeat atmosphere and culture to benefit both clients and service providers
  • Maximized efficiency through time management and staff supervision to boost productivity
  • Managed the retail area of the spa, tracking and analyzing sales trends and purchasing products to meet client needs
  • Utilized promotions, print and digital marketing to attract new clients

Executive Director

Windy City Performing Arts
05.2001 - 08.2003
  • Worked closely with organizational leadership and board of directors to guide operational strategy
  • Built relationships with donors, city government officials and other affinity organizations to secure funding and support for organization
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
  • Managed areas of concert production, promotion and ticket sales
  • Maintained a high level of member communication on a weekly basis
  • Managed and motivated volunteer program

Senior Strategic Analyist

PR 21
08.1999 - 03.2001
  • Gathered, documented media saturation to assess business trends and provide upper management with daily reports
  • Produced detailed and relevant reports for use in making business decisions
  • Compiled research data and gave professional presentations quarterly to upper level management highlighting finds and recommended optimizations.
  • Created daily reports to help management devise and deploy improvement strategies in real time
  • Responsible for major company client service accounts such as Sprint, Motorola, Texas Instruments and Phone.com

Education

Master of Arts - Digital Marketing

Northwestern U - Kellogg School of Graduate Study
Evanston, IL
04.2021

Bachelor of Arts - Public Relations And Marketing

University of Illinois At Chicago
Chicago, IL

Bachelor of Arts - Vocal Performance And Theater

University of Wisconsin - Madison
Madison, WI

Skills

  • Proven 25 Year Record of Creating and Maintaining the highest in Customer Service Standards
  • Excellent Team Building and Team Growth Skills
  • Outstanding Critical Thinking and Analysis Skills
  • Collaborative workplace skills
  • Attention to detail

Affiliations

Organizations:

  • Windy City Performing Arts - Choral Arts Organization
  • Adopt A Husky Inc. - Volunteer in rescue rehoming and fund raising
  • Siberian Husky Club of America - National Organization
  • Siberian Husky Club of Greater Chicago - Local Organization

Timeline

Caregiver

Jerome Ruppenthal
01.2018 - Current

President / Co-owner

HHB Enterprises, Inc.
08.2008 - 10.2020

President

Astaire Group Inc.
10.2005 - 04.2008

Assistant Spa Director

Spacio LLC
04.2003 - 06.2006

Executive Director

Windy City Performing Arts
05.2001 - 08.2003

Senior Strategic Analyist

PR 21
08.1999 - 03.2001

Master of Arts - Digital Marketing

Northwestern U - Kellogg School of Graduate Study

Bachelor of Arts - Public Relations And Marketing

University of Illinois At Chicago

Bachelor of Arts - Vocal Performance And Theater

University of Wisconsin - Madison

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Todd Ruppenthal