Todd Rutledge
East Palestine,OH
Summary
Retail operations professional with solid foundation in managing night operations and enhancing store productivity. Known for fostering effective teamwork and achieving operational efficiency. Highly reliable and adaptable, with excellent leadership and communication skills.
Overview
9
9
years of professional experience
Work History
Night Operations Assistant Store Manager
Home Depot
Beaver Falls, PA
11.2022 - 09.2025
- Assisted in managing nightly store operations to ensure efficient workflow and customer satisfaction.
- Supported team members in product restocking and inventory management tasks during shifts.
- Learned safety protocols and procedures to maintain a secure working environment for staff and customers.
- Handled customer inquiries and resolved issues promptly to enhance overall shopping experience.
- Trained on POS systems for accurate transaction processing and cash handling during shifts.
- Monitored store cleanliness standards, ensuring compliance with health regulations at all times.
- Adapted quickly to changing priorities during busy night shifts while maintaining operational efficiency.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
Customer Experience Manager
Home Depot
Beaver Falls, PA
01.2022 - 11.2022
- Developed customer feedback systems to enhance service delivery and satisfaction levels.
- Analyzed customer data to identify trends and areas for improvement in support processes.
- Collaborated with cross-functional teams to design and implement effective customer engagement strategies.
- Trained staff on best practices for delivering exceptional customer experiences and resolving issues efficiently.
- Created comprehensive reports on customer interactions, informing strategic decisions for service enhancements.
- Mentored junior team members, fostering skills development and promoting a culture of exceptional service delivery.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Department Supervisor
Home Depot
Beaver Falls, PA
02.2020 - 01.2022
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing productivity and reducing operational delays.
- Conducted performance evaluations, providing constructive feedback to improve employee output.
- Resolved customer inquiries and complaints, improving service satisfaction rates.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Assistant Store Manager
T & M Hardware And Rental
East Palestine, OH
08.2016 - 02.2020
- Led daily operations, ensuring optimal staff performance and customer satisfaction.
- Developed training programs for new employees, enhancing onboarding efficiency and retention rates.
- Implemented inventory management systems, improving stock accuracy and reducing excess waste.
- Conducted performance evaluations, providing constructive feedback to foster team member growth.
- Coordinated promotional events, driving increased foot traffic and enhancing brand visibility.
- Streamlined scheduling processes, optimizing workforce allocation during peak hours.
- Mentored junior staff in customer service excellence, elevating overall store experience quality.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
911 Dispatcher
City of East Palestine
East Palestine, OH
09.2017 - 06.2018
- Coordinated emergency response efforts by dispatching police, fire, and medical services efficiently.
- Monitored multiple radio channels to ensure effective communication between first responders and command centers.
- Utilized Computer Aided Dispatch (CAD) systems to log incidents and track response times accurately.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
High School Diploma -
East Palestine High School
East Palestine, OH06-1997
Skills
- Employee training
- Merchandising strategies
- Scheduling coordination
- Store maintenance
- Customer service
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Sales analysis
Timeline
Night Operations Assistant Store Manager
Home Depot
11.2022 - 09.2025
Customer Experience Manager
Home Depot
01.2022 - 11.2022
Department Supervisor
Home Depot
02.2020 - 01.2022
911 Dispatcher
City of East Palestine
09.2017 - 06.2018
Assistant Store Manager
T & M Hardware And Rental
08.2016 - 02.2020
High School Diploma -
East Palestine High School
US Air Force 1992-1998
Active Duty Air Force
Humanitarian Relief Mission for Uganda, Rwanda and Samalia in 1994
Joint Inspector certified with explosives and Hazmat certification