todd silvia
Tiverton,RI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience in technical support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Thermo Solutions
Warren, RI
03.2025 - 01.2026
- Developed relationships with clients to identify needs and promote solutions.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Maintained accurate records of client interactions and sales activities in CRM system.
- Participated in training sessions to improve product knowledge and sales techniques.
- Followed up with leads to nurture relationships and drive conversion rates upward.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Attended trade shows and conferences regularly to increase brand visibility.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Installation and Service Technician
Phil’s Propane
Tiverton, RI
07.2008 - 01.2025
- Installed propane systems in residential and commercial settings, ensuring compliance with safety regulations.
- Conducted routine maintenance on propane equipment to enhance operational efficiency and reliability.
- Diagnosed and repaired malfunctioning systems, minimizing downtime and improving customer satisfaction.
- Trained new technicians on installation procedures and safety protocols to ensure high standards of service.
- Managed inventory of tools and equipment, ensuring readiness for installations and service calls.
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Developed customer relationships through effective communication, addressing inquiries and resolving issues promptly.
- Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
- Increased team productivity by providing on-the-job training to junior technicians in installation and repair procedures.
- Demonstrated expertise in a wide range of technical systems, allowing for seamless integration into diverse work environments.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
- Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed and configured new equipment and systems according to company standards.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
Installation and Service Technician
Rite Oil Co.
Tiverton, RI
06.1984 - 06.2008
- Collaborated with team members to streamline service processes, resulting in improved workflow efficiency.
- Maintained a clean and organized workspace, adhering to company guidelines for safety and professionalism at all times.
- Provided exceptional customer support by addressing inquiries related to product functionality, troubleshooting guidelines, and warranty claims in a timely manner.
- Contributed to company growth by upselling additional services and products when applicable during customer interactions.
- Maximized system performance with routine preventive maintenance procedures for clients'' equipment.
- Minimized return visits by performing thorough quality checks after completing each installation or repair job.
- Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Diagnosed and repaired malfunctioning systems, minimizing downtime and improving customer satisfaction.
- Trained new technicians on installation procedures and safety protocols to ensure high standards of service.
- Managed inventory of tools and equipment, ensuring readiness for installations and service calls.
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
- Increased team productivity by providing on-the-job training to junior technicians in installation and repair procedures.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
- Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
Education
No Degree -
New England Institute of Technology
East Greenwich, RI06.1986
High School Diploma -
Tiverton High School
Tiverton, RI06.1984
Skills
- Problem-solving
- Sales presentations
- Customer Service-oriented
- Customer service
- Phone and email etiquette
- Networking
- Approachable
- CRM and Salesforce proficiency
- Territory growth
- Tech-Savvy
- Prospecting and cultivating
- Multitasking
Certification
Mega press pro press, Viega - 12/24 - current, trac pipe,counter strike, tracpipe ps2, Omega Flex, 11/24 - current, Wardflex certified - current, Perfection and Continental u/g gas piping certified,numerous RINNAI training certificates.
- Licensed Rhode Island Master pipefitter 2 - 1997 to current
Timeline
Outside Sales Representative
Thermo Solutions
03.2025 - 01.2026
Installation and Service Technician
Phil’s Propane
07.2008 - 01.2025
Installation and Service Technician
Rite Oil Co.
06.1984 - 06.2008
No Degree -
New England Institute of Technology
High School Diploma -
Tiverton High School