Manager with 8+ years of experience enhancing team efficiency and productivity in service-oriented environments. Demonstrated expertise in team leadership, customer service, and conflict resolution, driving significant improvements in service quality and customer satisfaction. Adept at fostering collaborative work environments and implementing innovative processes.
Work History
Owner
2 Years 3 Months
AGIMEDIA LLC | 05.2024 - Current
Managed client relationships, ensuring satisfaction and fostering long-term partnerships.
Building of brand to grow and network.
planning with clients to achieve their goals.
Manager
6 Years 8 Months
Summit Funeral Home | 09.2017 - 05.2024
Managed daily operations, resulting in enhanced team efficiency and measurable productivity improvements.
Implemented streamlined processes, improving service quality significantly.
Supervised and trained staff, fostering a collaborative work environment.
Consulted with families to arrange funeral services, addressing unique needs and providing support during difficult times.
Resolved issues promptly, facilitating uninterrupted operations and customer satisfaction.
Service Technician
2 Years 8 Months
Dish Network | 01.2015 - 09.2017
Resolved technical issues with dish services, enhancing customer satisfaction and service reliability.
Installed dish services at customer locations, ensuring optimal signal quality and system functionality.
Promoted and sold products, enhancing customer engagement and driving sales growth.
Spearheaded innovative projects, improving efficiency and collaborating with cross-functional teams to deliver effective solutions.