Todd Stein
Waverly,MN
Summary
Experienced Service Manager recognized for fostering positive team dynamics and implementing effective cost control strategies. Committed to driving operational improvements and enhancing service quality through targeted training and staff development.
Overview
30
30
years of professional experience
Work History
Service Manager
CHI/ REIC Companies
Chaska, MN
09.2018 - Current
- Developed training programs to enhance staff performance and service quality.
- Implemented process improvements that increased service delivery speed and accuracy.
- Analyzed customer feedback to identify areas for service enhancement and innovation.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed training programs for staff, improving service quality and team performance.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Safety Manager
CHI Companies
Chaska, MN
06.2015 - 09.2018
- Developed and implemented safety training programs to enhance employee awareness and compliance.
- Conducted regular safety audits to identify hazards and recommend corrective actions.
- Collaborated with management to establish safety policies aligned with industry regulations.
- Led incident investigations, analyzing root causes and implementing preventive measures.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
Service Technician 2
CHI Companies
Chanhassen, MN
03.2005 - 05.2015
- Diagnosed and repaired problems with electrical and mechanical systems.
- Diagnosed and repaired mechanical issues in various equipment to ensure optimal performance.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Diagnosed and repaired HVAC-R systems to ensure optimal performance and customer satisfaction.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
Service Technician 1
CHI Companies
Chanhassen, MN
09.1998 - 02.2005
- Diagnosed and repaired electrical, plumbing, and mechanical issues in residential and commercial systems.
- Conducted routine maintenance checks to ensure optimal performance and compliance with safety standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Landscape Worker
Pete's Lawn Care and Landscape
Waconia, MN
05.1996 - 09.1998
- Operated landscape maintenance equipment, ensuring optimal performance and safety standards.
- Installed and maintained irrigation systems, enhancing water efficiency for diverse landscaping projects.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Education
High School Diploma -
Watertown Mayer
Watertown, MNSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
- Cost reduction strategies
- Budget control
- Supply ordering
- Staff supervision
Timeline
Service Manager
CHI/ REIC Companies
09.2018 - Current
Safety Manager
CHI Companies
06.2015 - 09.2018
Service Technician 2
CHI Companies
03.2005 - 05.2015
Service Technician 1
CHI Companies
09.1998 - 02.2005
Landscape Worker
Pete's Lawn Care and Landscape
05.1996 - 09.1998
High School Diploma -
Watertown Mayer